Customer Service Assistant
3 days ago
This Customer Care Assistant role will allow you to be involved in customer service, sales administration and after sales support. You will build relationships and grow trust with your customers whilst always providing outstanding customer service to them.
Alongside working with your customers, you will be working in a lovely sales team and communicating across the other departments in the organisation to ensure a smooth and effective delivery of service to customers.
**Start**: ASAP
**Location**: Outskirts of St Ives
**Duration**: Permanent
**Salary**:£21,000 per annum + £1 per hour attendance bonus
**Hours**:Monday - Friday 7am - 4pm
**Company Benefits**: 20 days holiday + 8 bank holidays, employee assistance programme after a successful probationary period which offers 24-hour mental health support and legal support services and attendance bonus of £1 an hour paid monthly.
**Duties**:
- Processing customer orders
- Following up on orders that have been completed and providing after sales support
- Ensuring that customer details are updated
- Scanning and filling paperwork
- Providing customer service and dealing with complaints
- Assisting with returns
- Liaising with internal departments
- Ensuring timely delivery for orders placed
- Assisting with general administration duties
**Skills and Experience**:
- Previous customer service and administration background is essential
- IT literate, Outlook, Excel, Word,
- Strong numeracy and literacy skills
- Driven to provide an excellent service to customers
- Highly organised with good attention to detail
- Ability to work in a busy and fast paced environments and prioratising workload appropriately
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