Renewals and Retentions Agent

5 months ago


Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

Renewals and Retentions Agent

£26K starting base salary plus incentive scheme

**We are**:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.

**You are**:

- Experienced in working in a fast pace target driven environment
- Excellent interpersonal & communication skills with problem solving attitude
- Attention to detail
- Target and results driven
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Proactive and work effectively and efficiently
- Enjoys working in a team
- Passionate and willing to learn in a dynamic and challenging environment
- Ambitious and willing to accept new challenges
- Great customer service skills
- Energetic, reliable and passionate about customer satisfaction
- Experience working in a target driven environment

**You’ll be**:

- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers’ records
- Delivering first class customer service to customers

**What’s on offer?**
- £26K starting base salary plus incentive scheme
- Offices on the UK’s most Instagrammed street right in the heart of Newcastle city centre
- Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
- 25 days holiday leave bank holidays
- Group Income Protection for long term sick
- Personal health care plan
- Personalised career path
- A culture that ensures you will love what you do



  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Job Description**: You will lead a growing team of Renewal & Retention agents driving portfolio protection through proactive leadership a passion for people development. Identify reasons for customers thinking of leaving and establish benefits that will improve the experience and overall churn rate. Activities: - Lead, manage and develop teams to achieve...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    Renewals and Retentions Agent £26K starting base salary plus incentive scheme **We are**: Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom undisclosed Full time

    Commercial Renewals Insurance AdvisorA well-established insurance group seeks to appoint new Renewal Advisors to join their Taxi Insurance team. The primary purpose is to provide renewal insurance quotations for Public and Private Hire insurance clients.The role involves dealing with clients to ensure retention targets are maximized through efficient...

  • Lettings Agent

    7 months ago


    Newcastle upon Tyne, United Kingdom Connectment Full time

    **Lettings Agent - Northumberland - negotiable salary** I’m excited to offer an excellent career opportunity as a Lettings Agent/Clerk with our fantastic client who is an esteemed estate agency in Northumberland. As a Lettings Agent, you will play a crucial role in connecting prospective tenants with their dream homes and ensuring a smooth and efficient...


  • Newcastle upon Tyne, United Kingdom Sage Full time

    Job Title Renewal Representative Job Description The Renewal Representative is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to understand how to fully utilise their product and services they have...

  • Enforcement Agent

    6 months ago


    Newcastle upon Tyne, United Kingdom Bristow and Sutor Group Full time

    **Company Description**: **About Bristow and Sutor** Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years' supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where...

  • Enforcement Agent

    6 months ago


    Newcastle upon Tyne, United Kingdom Bristow and Sutor Group Full time

    **Company Description**: **About Bristow and Sutor** Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years' supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where...


  • Newcastle upon Tyne, United Kingdom Sage Full time

    Job Title Renewal Representative Job Description The Renewal Representative is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to understand how to fully utilise their product and services they have...

  • Field Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent / Commercial Accounts** **Newcastle and surrounding postcode areas** **Earnings: Realistic OTE = £30,000.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Full Time Employed Field Interaction Manager to visit commercial water accounts. Whether you are an experienced Field Agent or not we want...

  • Field Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent / Commercial Accounts** **Newcastle Upon Tyne and surrounding postcode areas** **Earnings: Realistic OTE = £30,000.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Full Time Employed Field Interaction Manager to visit commercial water accounts. Whether you are an experienced Field Agent or not...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bristow and Sutor Group Full time

    The Bristow and Sutor Group is seeking highly skilled and motivated individuals to join its team of Enforcement Agents. This is an exciting opportunity to work in a challenging and rewarding environment, making a real difference in people's lives.About the RoleAs an Enforcement Agent, you will be responsible for visiting properties to collect debts from...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CKB Recruitment Ltd Full time

    A dynamic insurance company with multiple UK sites is seeking an experienced Renewal Advisor to join their Taxi Insurance team in Newcastle. The role requires providing renewal quotations for Public and Private Hire insurance clients, handling client communication over the phone and via email to maximize retention targets.The ideal candidate will be highly...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom AMR - Specialist Property Recruiters Full time

    Job Title: Commercial Property Manager/AgentLocation: Newcastle upon TyneAbout Us: Our client is a leading regional practice specialising in commercial property management and real estate services. They pride themselves on delivering exceptional client service and managing a diverse portfolio of commercial properties.Job Overview: This experienced Commercial...


  • Newcastle upon Tyne, United Kingdom Sage Full time

    Job Title Renewal Representative Job Description As a Renewal Representative at Sage, you'll play a key role in ensuring our customers remain loyal and fully satisfied with their Sage products and services. Your mission will be to understand their needs, guide them in making the most of their solutions, and help them achieve their business aspirations. By...

  • Call Handler Agent

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Call Centre Agent Newcastle, NE12 8BU Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. We are looking for...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description**: **Part-time Customer Booking Agent** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: 9am-8pm, Part time Saturday and Sunday - 7 hour shift with a 45 minute paid break included **Holidays**: 29 days including bank holidays increases to...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Call Centre Collections Agent** Quorum Business Park, Newcastle, NE12 8BU Full-time **Salary**:£21,000 - £23,000 per annum + up to £13,400 commission and bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank holidays after 1...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...


  • Newcastle upon Tyne, United Kingdom Fine and Country Full time

    Fine & Country Newcastle and Northumberland are looking for ambitious estate agents who have experience in the luxury home market. Would you like the freedom to run your own business and have a flexible working pattern with the ability to earn a substantial income? Do you have an excellent track record, the ability to liaise with high-net-worth clients and...