Part-time Customer Booking Agent

7 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Job Description**:
**Part-time Customer Booking Agent**

Quorum Business Park, Newcastle, NE12 8BU

**Salary**:£10.42 per hour + uncapped commission

**Working Hours**: 35 hours per week

**Shift Pattern**: 9am-8pm, Part time Saturday and Sunday - 7 hour shift with a 45 minute paid break included

**Holidays**: 29 days including bank holidays increases to 31 days after 1 years’ service

**Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. **We protect **over 5.1 million families and small businesses across 17 countries **in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

**With over 35 years of insight, experience, and innovation**, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality,**our customers are amongst the most satisfied and loyal in our industry.** We have some of the **strongest growth and retention rates globally in consumer-facing services **which demonstrates our exceptional service levels and strong value proposition to our customers.

Verisure are looking for Customer Booking Agents to join our growing Contact Centre department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team.

**Key responsibilities of a Customer Booking Agent are**:

- Managing inbound and outbound calls and booking free consultation appointments for potential customers
- Creating prospects and recording data in the system
- Responding to pre-sale customer queries as well as supporting internally about the products/services we offer
- Liaising internally with various departments to finalize the booking process as well as contracts

**Essential skills **for a **Customer Booking Agent** are:

- Excellent customer service and organisational skills
- A polite, friendly, and informative telephone manner
- Ability to multitask effectively whilst keeping a high level of service quality
- Accurate data capture and typing skills
- Excellent communication skills with problem solving aptitude
- Competent IT and Microsoft Office skills

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

**Benefits Package**: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme

**Diversity & Inclusion**

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Be you. Be more. Be Verisure.

Verisure is located on the same business park as Concentrix, Sitel, Tesco Bank, Greggs, Balford Beatty and many more.

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