Reservations Agent
3 days ago
**Reservations Agent**
**“Whatever story you choose, you are the star”**
**Innside by Melia Newcastle**
**Reservations Agent**
**Job Type**: Full time / Permanent
**Shift Patterns**: Reservations Agents generally work between 08:00 - 18:30 Monday - Friday.
**Salary**: £20,500
**Job Summary**:
Our Reservations Agents are an integral part of our team, ensuring guests and booking agents first contact with the hotel is a professional experience.
**Duties include**:
- Liaise with leading companies and booking agents to support their booking needs
- Ensure effective communication with the front office teams regarding any special requests or requirements
- Build rapport and offer excellent customer service
- Work on a shift basis between 0800-18:30, Monday - Friday
- Inputting rooming lists, traces, and highlighting booking notes
**Benefits**
- A competitive salary
- Medical cash plan (Scheme 100) so you can claim money back for dental and optical
- Excellent discounts through our global My Melia Reward programme for you, your family and friends
- Access to Employee Assistance Programme and lots of ways to support your physical and mental wellbeing
- Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
- Lots of opportunities to develop and progress as part of our global family Melia Hotels International
- Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth
- An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social" is one of our values
- Complimentary meals on duty
**What benefits do we have for you?**
- If you love to travel, **Melia Hotels International** is the place to work We have excellent discounts through our global **My MeliaRewards** program for you, your family, and friends.
- At **Melia the protagonist is you** You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries
- **Meliá Hotels International** has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
- Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.
**What will it be like to work for Meliá Hotels International?**
**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.
At **Meliá Hotels International** you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to know more about **what it's like to work with Meliá**, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **FACEBOOK**
**Job Types**: Full-time, Permanent
**Salary**: £20,500.00 per year
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