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Contact Centre Booking Agent

3 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

Job Description

**Customer Booking Agent - Contact Centre**

Quorum Business Park, Newcastle, NE12 8BU

**Salary**:£9.50 per hour + uncapped commission and bonus

**Working Hours**: 35 hours per week

**Shift Pattern**: Monday - Friday between 9am-8pm **WEEKENDS OFF**

**Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service

**About Us**

“Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high performance Company to become #1. Our rapid expansion and ongoing success is expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its growth plan.”

**Diversity & Inclusion**

“Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.”

We want our people to grow and build a career with us. We are looking for people who have a natural interest in helping customers and want to be part of our business’s success. Whatever your work experience, contact centre or retail, if you are committed to building a long and rewarding career we want to get to know.

**Some of the key duties of a Customer Booking Agent are**:

- Managing inbound and outbound calls and booking free consultation appointments
- Creating prospects and recording data in the system
- Responding to pre-sale customer queries as well as supporting internally about the products/services we offer
- Liaising internally with various departments to finalize the booking process as well as contracts

Some of the** essential skills **for a **Customer Booking Agent** are:

- Excellent customer service and organisational skills
- A friendly, and informative telephone manner
- Ability to multitask effectively whilst keeping a high level of service quality
- Accurate data capture and typing skills
- Excellent communication skills with problem solving aptitude
- IT and Microsoft Office skills

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

**Benefits Package**

We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:

- Increasing Annual Leave Entitlement - Birthdays Off - Discounted Gym & Health Club Membership - Complementary Nespresso Hot Drinks - Contributory Pension - Company Socials - Bupa Private Healthcare - Medicash Cash Plan - Perkbox (freebies, discounts and more) - Enhanced Maternity & Paternity Schemes - Long Service Awards - Employee Referral Cash Reward - Employee Alarm Discount - Cycle to Work Scheme - Preferential rates at Kids 1st nursery.

**Ready to join our team**

Be you. Be more. Be Verisure.