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Customer Booking Agent

4 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Customer Booking Agent - Contact Centre**:
**Evening shift**:
**Quorum Business Park, Newcastle, NE12 8BU**:
**Salary**:£9.50 per hour + uncapped commission**:
**Working Hours**: 30 hours per week (paid for 35)**:
**Shift Pattern**: Monday - Friday 4pm - 10pm (paid from 3pm as an incentive) **WEEKENDS OFF**:
**Holidays**:29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service**:
**We want our people to grow and build a career with us. We are looking for people who have a natural interest in helping customers and want to be part of our business’s success. Whatever your work experience, contact centre or retail, if you are committed to building a long and rewarding career we want to get to know.**:
**Some of the key responsibilities of a Customer Booking Agent are**:

- **Managing inbound and outbound calls and booking free consultation appointments**:

- **Creating prospects and recording data in the system**:

- **Responding to pre-sale customer queries as well as supporting internally about the products/services we offer**:

- **Liaising internally with various departments to finalize the booking process as well as contracts**:
**Some of the** essential skills **for a **Customer Booking Agent** are**:

- **Excellent customer service and organisational skills**:

- **A polite, friendly, and informative telephone manner**:

- **Ability to multitask effectively whilst keeping a high level of service quality**:

- **Accurate data capture and typing skills**:

- **Excellent communication skills with problem solving aptitude**:

- **Competent IT and Microsoft Office skills**:
**Verisure Career Opportunities**:
**A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.**:
**Benefits Package**:
**We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include**:
**- Increasing Annual Leave Entitlement - Birthdays Off - Discounted Gym & Health Club Membership - Complementary Nespresso Hot Drinks - Contributory Pension - Company Socials - Bupa Private Healthcare - Medicash Cash Plan - Perkbox (freebies, discounts and more) - Enhanced Maternity & Paternity Schemes - Long Service Awards - Employee Referral Cash Reward - Employee Alarm Discount - Cycle to Work Scheme - Preferential rates at Kids 1st nursery.**:
**About Us**:
**We are Verisure, and we’re a leading provider of monitored smart alarms & cameras to homes and small businesses — we provide peace of mind to more than 3.8 million customers around the world.**:
**For over 30 years we have supported customers with our commitment to providing an immediate human response, powered by reliable, innovative technology. Verisure customers are amongst the most satisfied and loyal in the industry, thanks to our employees’ best-in-class service.**:
**We are the fastest-growing security company in Europe and Latin America, holding the #1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. The UK is one of our fastest-growing markets — it’s a great time to join our UK team**:
**Ready to join our team**:
**Be you. Be more. Be Verisure.**: