Renewals and Retentions Team Leader
6 months ago
**Job Description**:
You will lead a growing team of Renewal & Retention agents driving portfolio protection through proactive leadership a passion for people development. Identify reasons for customers thinking of leaving and establish benefits that will improve the experience and overall churn rate.
Activities:
- Lead, manage and develop teams to achieve productivity and performance targets based around protecting the portfolio.
- Meet, exceed and set targets to ensure Renewals and churn targets achieved
- Regular 1-2-1's with individuals to identify areas of improvement, development and success
- Build a team of highly skilled account retentions agents who maximise opportunities to grow the portfolio
- Recognise performance and celebrate success sharing best practice within the team
- Ensure process and business requirements are adhered to such as GDPR and DPA.
- Role model for companies values internally and externally
As well as:
- To collaborate and provide suggestions on any process and efficiency focused projects
- To participate in customer service projects
- To be involved in the recruitment of new team members when required, including interviewing and selection
Essential Skills:
- English & Maths Grade C/5 about above
- Excellent listening skills and be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs
- Excellent communication skills
- Strong customer service background
- Telephony experience desirable
- Right individual will have an enquiring mind with good listening skills, letting your passion and personality shine through while
- Good people supervision skills and previous experience of leading people
- Effective Communication Skills.
- Ability to positively lead, motivate and develop employees to their full potential
- The ability to drive performance measures and exceed KPI targets
Desirable Skills:
- Prior experience in a similar role, with outstanding customer service skills
- Good planning and organisational skills
- Good people skills
- Computer literate, numerate with very good verbal and written interpersonal skills
- Experience working to call targets withing a high-volume call environment.
- Experience within a Customer environment is desirable but not essential as full training, development is provided
- Computer Skills
Whats on offer:
- Up to £32,000 salary plus OTE
- Offices on the UK’s most Instagrammed street right in the heart of Newcastle city centre
- Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
- 25 days holiday leave +8 days bank holidays
- Group Income Protection for long term sick
- Personal health care plan
- Personalised career path
- A culture that ensures you will love what you do
-
Retentions Team Leader
5 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Retentions Team Leader** **Customer Care department** **Quorum Business Park, Longbenton, NE12 8BU** **Full-time** **Working Hours**:Monday-Friday 09:00-17:30 or 09:30-18:00 **Salary**: Basic £28,000 pa + bonus OTE £55,000 **Holidays**: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays A career with Verisure...
-
Renewals and Retentions Agent
5 months ago
Newcastle upon Tyne, United Kingdom Everything Managed Group Full timeRenewals and Retentions Agent £26K starting base salary plus incentive scheme **We are**: Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement,...
-
Customer Retention Team Leader
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full timeCUSTOMER RETENTION TEAM LEADER **Quorum Business Park, Newcastle, NE12 8BU** **Full-time** **Working Hours**:37.5 hours a week (9:00am to 17:30pm or 9:30am to 18:00pm) between Monday to Friday. **Salary**: Basic £28,000 pa + bonus OTE £46k **Holidays**: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays **Key duties...
-
Renewal Insurance Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom undisclosed Full timeCommercial Renewals Insurance AdvisorA well-established insurance group seeks to appoint new Renewal Advisors to join their Taxi Insurance team. The primary purpose is to provide renewal insurance quotations for Public and Private Hire insurance clients.The role involves dealing with clients to ensure retention targets are maximized through efficient...
-
Renewable Energy Project Leader
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom WSP Full timeOverviewWe are seeking an experienced Renewable Energy Project Leader to join our team in Glasgow, Newcastle or Manchester.About the RoleThis is a unique opportunity to lead and deliver high-profile renewable energy projects in all stages of their lifecycle. As a project leader, you will be responsible for ensuring projects are delivered successfully and on...
-
Customer Retention Specialist
6 months ago
Newcastle upon Tyne, United Kingdom Everything Managed Group Full timeRenewals and Retentions Agent £26K starting base salary plus incentive scheme **We are**: Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement,...
-
Renewal Representative
1 month ago
Newcastle upon Tyne, United Kingdom Sage Full timeJob Title Renewal Representative Job Description The Renewal Representative is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to understand how to fully utilise their product and services they have...
-
Renewal Representative
2 weeks ago
Newcastle upon Tyne, United Kingdom Sage Full timeJob Title Renewal Representative Job Description The Renewal Representative is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to support them to understand how to fully utilise their product and services they have...
-
Retentions Advisor
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Retentions Advisor** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 - £23,000 basic + up to £42,000 commission **OTE £63,000 per annum** **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 **Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years’...
-
Taxi Insurance Renewal Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CKB Recruitment Ltd Full timeA dynamic insurance company with multiple UK sites is seeking an experienced Renewal Advisor to join their Taxi Insurance team in Newcastle. The role requires providing renewal quotations for Public and Private Hire insurance clients, handling client communication over the phone and via email to maximize retention targets.The ideal candidate will be highly...
-
Administration Team Leader
5 months ago
Newcastle upon Tyne, United Kingdom Recruit Wealth Ltd Full timeOur client is a leading national advice and wealth management business, delivering holistic and hybrid advice with market-leading investment solutions. They deliver a truly exceptional service through high-quality advice, all backed by the most efficient administration and technologies available in the industry. The business is going from strength to...
-
Retentions Advisor
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Retentions Advisor** **Newcastle, NE12 8BU** **Salary**:Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday to Friday between 9am until 5:30pm **Holidays**: 29 days’ annual leave including bank holidays,...
-
Renewal Representative
2 weeks ago
Newcastle upon Tyne, United Kingdom Sage Full timeJob Title Renewal Representative Job Description As a Renewal Representative at Sage, you'll play a key role in ensuring our customers remain loyal and fully satisfied with their Sage products and services. Your mission will be to understand their needs, guide them in making the most of their solutions, and help them achieve their business aspirations. By...
-
Retentions Accounts Advisor
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Customer Retentions Advisor** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 - £23,000 basic + up to £42,000 commission **OTE £63,000 per annum** **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 **Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years’...
-
Retentions Advisor
4 weeks ago
Newcastle upon Tyne, United Kingdom Verisure Full time €24,500Job Description Retentions Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to...
-
Renewables Electrician
2 weeks ago
Newcastle upon Tyne, United Kingdom CV-Library Full timeRenewables Electrician Newcastle £46,000 - £50,000 basic + Bonus (OTE £65,000) + Vehicle + Career Progression + Training + Rapidly Growing + IMMEDIATE START Are you an Renewables Electrician that is happy to cover the North East of England, looking to earn a great package and work with a rapidly growing and established company. My...
-
Sales and Customer Retention Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeJob OverviewSage is seeking a skilled Sales and Customer Retention Specialist to join our team. In this role, you will be responsible for developing existing customer relationships and promoting retention, adoption, and expansion.About the RoleAs a Sales and Customer Retention Specialist, you will work closely with customers to ensure they are satisfied with...
-
Head of Renewable Power
6 months ago
Newcastle upon Tyne, United Kingdom Nixon Hire Full timeWe are looking for a dynamic Head of Renewable Power who can provide inspiration, motivation, and guidance to leaders and managers throughout the Renewable Power division. You will be responsible for overseeing the company's operations to make sure it achieves its objectives effectively, efficiently, and financially. **About You!** - You should be self...
-
Team Leader
6 months ago
Newcastle upon Tyne, United Kingdom HM Courts and Tribunals Service Full time**Details**: **Reference number**: - 350775**Salary**: - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...
-
Customer Service Advisor
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Customer Service Advisor - Retentions** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 - £23,000 basic + up to £42,000 commission **OTE £63,000 per annum** **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 **Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1...