Customer Retention Team Leader
5 months ago
CUSTOMER RETENTION TEAM LEADER
**Quorum Business Park, Newcastle, NE12 8BU**
**Full-time**
**Working Hours**:37.5 hours a week (9:00am to 17:30pm or 9:30am to 18:00pm) between Monday to Friday.
**Salary**: Basic £28,000 pa + bonus OTE £46k
**Holidays**: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays
**Key duties and responsibilities**
- Leading and mentoring a team of talented Customer Retention Advisors.
- Managing staff on a day-to-day basis with responsibility of undertaking supervisions and appraisals.
- Delivering a best in class service, understanding our customers’ concerns and finding creative solutions to keep them onboard.
- Supporting & monitoring the teams, ensuring the targets are achieved.
- Brand new subsidised canteen
- Floor walking to support the team and ensure they are working efficiently and effectively
- Playing a part in recruitment, induction and development of staff.
- Getting full knowledge on processes and products in order to be able to guide the team.
- Liaising with other operational areas to ensure the customer’s needs are fulfilled.
**Requirements and skills required**
- Experience of leading a team (min 2 years)
- Experience in staff performance management (min 2 years)
- Strong Customer Service and Sales experience
- Target driven able to deliver SLAs and KPIs
- Very good communication and interpersonal skills
- Customer oriented, genuinely passionate about speaking to customers
- Advanced excel for reporting suite
- Passionate, ambitious and willing to accept new challenges
**Verisure Career Opportunities**
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
**Benefits Package**
We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:
- Increasing Annual Leave Entitlement
- Birthdays Off
- Discounted Gym & Health Club Membership
- Complementary Nespresso Hot Drinks
- Contributory Pension
- Company Socials
- Bupa Private Healthcare
- Medicash Cash Plan
- Perkbox (freebies, discounts and more)
- Enhanced Maternity & Paternity Schemes
- Long Service Awards
- Employee Referral Cash Reward
- Employee Alarm Discount - Cycle to Work Scheme
- Preferential rates at Kids 1st nursery.
**About Us**
Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high performance Company to become #1. Our rapid expansion and ongoing success is expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.
**Diversity & Inclusion**
Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Be you. Be more. Be Verisure.
Verisure is located on the same business park as Concentrix, Sitel, Tesco Bank, Greggs, Balford Beatty and many more.
**ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
-
Customer Retention Team Leader
5 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full timeCUSTOMER RETENTION TEAM LEADER **Quorum Business Park, Newcastle, NE12 8BU** **Full-time** **Working Hours**:37.5 hours a week (9:00am to 17:30pm or 9:30am to 18:00pm) between Monday to Friday. **Salary**: Basic £28,000 pa + bonus OTE £46k **Holidays**: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays **Key duties...
-
Retentions Team Leader
4 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Retentions Team Leader** **Customer Care department** **Quorum Business Park, Longbenton, NE12 8BU** **Full-time** **Working Hours**:Monday-Friday 09:00-17:30 or 09:30-18:00 **Salary**: Basic £28,000 pa + bonus OTE £55,000 **Holidays**: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays A career with Verisure...
-
Renewals and Retentions Team Leader
5 months ago
Newcastle upon Tyne, United Kingdom District4 Full time**Renewals and Retentions Team Leader** **Newcastle City Centre** **£28k (OTE £35k)** **Role Overview** You will lead a growing team of Renewal & Retention agents through proactive leadership with a passion for people development. Identifying reasons for customers thinking of leaving and establish benefits that will improve the experience and overall...
-
Renewals and Retentions Team Leader
5 months ago
Newcastle upon Tyne, United Kingdom Everything Managed Group Full time**Job Description**: You will lead a growing team of Renewal & Retention agents driving portfolio protection through proactive leadership a passion for people development. Identify reasons for customers thinking of leaving and establish benefits that will improve the experience and overall churn rate. Activities: - Lead, manage and develop teams to achieve...
-
Customer Retention Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full timeJob DescriptionRetentions AdvisorLocation: NewcastleSalary: Starting £22,500 basic increasing to £24,500 with role progression. Uncapped commission (up to £50,000 OTE)Working Hours: 37.5 hours per weekShift Pattern: Monday to Friday between 9am until 5:30pmHolidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years'...
-
Customer Retention Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeJob Title Customer Retention Specialist Job Description As a Customer Retention Specialist at Sage, you will be responsible for developing customer relationships that promote retention and loyalty. Your primary goal is to work closely with customers to ensure they are satisfied with the services they receive and to support them in understanding how to fully...
-
Sales and Customer Retention Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeJob Title Sales and Customer Retention Specialist Job Description As a Sales and Customer Retention Specialist at Sage, you will play a crucial role in driving revenue growth and customer satisfaction. Your primary responsibility will be to develop and maintain strong relationships with existing customers, ensuring they are getting the most out of their...
-
Customer Retentions Advisor
5 months ago
Newcastle upon Tyne, United Kingdom The Skills Angels Full timeWe are working with a large National employer based on the Cobalt Business Park, for the role of Customer Retentions Advisor, and no experience is necessary as full training provided. Shift Pattern Week 1: Sun - Off, Mon-Thurs 11:30am-9pm, Fri & Sat - Off Week 2: Sun - Off, Mon-Thurs 8am-5pm, Fri 8am-5:30pm, Sat - Off Week 3: Sun & Mon - Off, Tues...
-
Customer Service Advisor
5 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Customer Service Advisor - Retentions** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 - £23,000 basic + up to £42,000 commission **OTE £63,000 per annum** **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 **Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1...
-
Customer Retention Specialist
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full timeRole Overview:We are seeking a skilled Customer Retention Specialist to join our customer care team in Newcastle. As a key member of our team, you will be responsible for making outbound calls to existing customers with the purpose of retaining them.Key Responsibilities:Working in a call centre environmentMaking outbound calls to existing customersDealing...
-
Customer Services Team Leader
5 months ago
Newcastle upon Tyne, United Kingdom Gas Direct Ltd Full timeCustomer Services Team Leader **Salary**: £28,000 to £30,000 Location: Office-based, Westerhope, Newcastle Working hours: 37.5 hours per week between the hours of 8am and 5pm, Monday to Friday Permanent position Are you passionate about delivering an excellent customer experience? We are looking for a Team Leader to lead and manage the Customer...
-
Customer Retention Specialist
5 months ago
Newcastle upon Tyne, United Kingdom Everything Managed Group Full timeRenewals and Retentions Agent £26K starting base salary plus incentive scheme **We are**: Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement,...
-
Sales and Customer Retention Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeJob TitleSales & Loyalty RepresentativeJob DescriptionInfluencer, Communicator, Relationship BuilderAs a Sales Executive at Sage, you will play a crucial role in developing existing customer relationships that promote retention, adoption, and expansion. Your primary responsibility will be to work closely with customers to ensure they are satisfied with the...
-
Sales and Customer Retention Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full timeJob TitleSales & Loyalty RepresentativeJob DescriptionInfluencer, Communicator, Relationship BuilderAs a Sales Executive at Sage, you will play a crucial role in developing existing customer relationships that promote retention, adoption, and expansion. Your primary responsibility will be to work closely with customers to ensure they are satisfied with the...
-
Retentions Advisor
5 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Retentions Advisor** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 - £23,000 basic + up to £42,000 commission **OTE £63,000 per annum** **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 **Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years’...
-
Team Leader
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full time £28,401 - £31,107Job Title: Team LeaderAt Northern Powergrid, we are seeking a highly skilled and experienced Team Leader to join our Accounts Payable (AP) Team in the Finance Directorate. The successful candidate will be responsible for leading the team to ensure payments to suppliers and customers are made in accordance with contractual agreements.Key Responsibilities:Lead...
-
Team Leader
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full time £28,401 - £31,107Job Title: Team LeaderAt Northern Powergrid, we are seeking a highly skilled and experienced Team Leader to join our Accounts Payable (AP) Team in the Finance Directorate. The successful candidate will be responsible for leading the team to ensure payments to suppliers and customers are made in accordance with contractual agreements.Key Responsibilities:Lead...
-
Team Leader
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full timeJob Title: Team LeaderAt Northern Powergrid, we are seeking a highly skilled and experienced Team Leader to join our Accounts Payable (AP) Team in the Finance Directorate.The successful candidate will be responsible for ensuring that all our customers, suppliers, and stakeholders are paid in accordance with their contractual payment terms. This will involve...
-
Team Leader
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full timeJob Title: Team LeaderAt Northern Powergrid, we are seeking a highly skilled and experienced Team Leader to join our Accounts Payable (AP) Team in the Finance Directorate.The successful candidate will be responsible for ensuring that all our customers, suppliers, and stakeholders are paid in accordance with their contractual payment terms. This will involve...
-
Team Leader
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northern Powergrid Full timeJob Title: Team LeaderAt Northern Powergrid, we are seeking a highly skilled and experienced Team Leader to join our Accounts Payable (AP) Team in the Finance Directorate.The successful candidate will be responsible for ensuring that all customers, suppliers, and stakeholders are paid in accordance with their contractual payment terms. This will involve...