Retentions Team Leader

6 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Retentions Team Leader**

**Customer Care department**

**Quorum Business Park, Longbenton, NE12 8BU**

**Full-time**

**Working Hours**:Monday-Friday 09:00-17:30 or 09:30-18:00

**Salary**: Basic £28,000 pa + bonus OTE £55,000

**Holidays**: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays

A career with Verisure offers far more than just a job. We are committed to grow our people and offer them excellent career opportunities. Are you ready to take the next step in your career and become a Team Manager in our Customer Retentions team?

**Key responsibilities and duties**:

- Leading and mentoring a team of talented Customer Retention Advisors.
- Managing staff on a day-to-day basis with responsibility of undertaking supervisions and appraisals.
- Delivering a best in class service, understanding our customers’ concerns and finding creative solutions to keep them onboard.
- Supporting & monitoring the teams, ensuring the targets are achieved.
- Floor walking to support the team and ensure they are working efficiently and effectively
- Playing a part in recruitment, induction and development of staff.
- Getting full knowledge on processes and products in order to be able to guide the team.
- Liaising with other operational areas to ensure the customer’s needs are fulfilled.

**Experience and skills required**:

- Ability of leading a team
- Experience in staff performance management would be preferred
- Strong Customer Service and Sales experience
- Target driven able to deliver SLAs and KPIs
- Very good communication and interpersonal skills
- Customer oriented, genuinely passionate about speaking to customers
- Advanced excel for reporting suite
- Passionate, ambitious and willing to accept new challenges

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.

**About Us**

Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high performance Company to become #1. Our rapid expansion and ongoing success is expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

**Diversity & Inclusion**

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Be you. Be more. Be Verisure.

Verisure is located on the same business park as Concentrix, Sitel, Tesco Bank, Greggs, Balford Beatty and many more.

**ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL

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