Outbound Retentions Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
Job Summary:

We are seeking an Outbound Retentions Specialist to join our team in Newcastle, where you will be responsible for making outbound calls to retain customers and address their concerns.

About the Role:
  • Maintain strong customer relationships by responding to queries and resolving issues
  • Develop effective strategies to prevent customer churn and improve retention rates
  • Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues
  • Update customer records with accurate and timely information
Key Responsibilities:
  • Make outbound calls to customers to address their concerns and resolve issues
  • Develop and implement retention strategies to improve customer loyalty
  • Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues
  • Update customer records with accurate and timely information
Benefits:
  • Competitive salaries ranging from £31,000 to £41,000 per annum
  • Discounted gym memberships, private healthcare access, and other perks
  • Employee recognition initiatives and rewards through referral programs


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