Customer Care

3 weeks ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Customer Retentions Advisor**:
**Quorum Business Park, Newcastle, NE12 8BU**:
**Salary**:£21,000 - £23,000 basic + commission (OTE £37,000)**:
**Working Hours**: 37.5 hours per week**:
**Shift Pattern**: Monday - Friday 09:00-17:30**:
**Holidays**:21 days + bank holidays, increases to 23 days plus bank holidays after 1 years’ service**:
**Verisure are looking for Retentions Advisors to join our growing department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role would suit someone with a strong sales or objection handling background.**:
**Key responsibilities of a Customer Retentions Advisor**:

- **Working in a call centre environment**:

- **Making outbound calls to existing customers with the purpose of retaining them**:

- **Dealing with escalated high-level complaints**:

- **Establishing, building, and managing strong long-term customer relationships**:

- **Ensuring customer satisfaction**:

- **Liaising with various other departments both within the business and third parties**:

- **Updating relevant information in our customers’ records**:

- **Delivering first class customer service to customers**:
**Essential skills for a Customer Retentions Advisor**:

- **A minimum of one-year experience in call centre environment, in a telesales or retention role**:

- **Experience in dealing with high level complaints**:

- **Strong computer and MS office skills**:

- **Excellent interpersonal & communication skills with problem solving attitude**:

- **Attention to detail**:

- **Customer oriented, genuinely passionate about providing an amazing experience through every interaction**:

- **The ability to multitask effectively whilst keeping a high level of service quality**:

- **Proactive and work effectively and efficiently**:

- **Enjoys working in a team**:

- **Passionate and willing to learn in a dynamic and challenging environment**:

- **Ambitious and willing to accept new challenges**:

- **Great customer service skills**:
**About Us**:
**Verisure is a leading provider of monitored smart alarms & cameras to homes and small businesses — we provide peace of mind to more than 4 million customers around the world.**:
**We are the fastest-growing security company in Europe and Latin America, holding the #1 position in all 15 of our top 17 markets, supported by 20,000+ passionate colleagues.**:
**For over 30 years we have supported customers with our commitment to providing an immediate human response, powered by reliable, innovative technology The UK is one of our fastest-growing markets — it’s a great time to join our UK team**:
**Verisure Career Opportunities**:
**A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.**:
**Benefits Package**:
**We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include**:
**- Increasing Annual Leave **Entitlement** - Birthdays Off - Discounted Gym & Health Club **Membership** - Complementary Nespresso Hot **Drinks** - Contributory Pension - Company Socials - Bupa Private **Healthcare** - Medicash Cash Plan - Perkbox (freebies, discounts and more) - Enhanced Maternity & Paternity Schemes - Long Service Awards - Employee Referral Cash Reward - Employee Alarm Discount - Cycle to Work Scheme - Preferential rates at Kids 1st nursery.**:
**Be you. Be more. Be Verisure.**:

  • Care Companion

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bluebird Care Full time

    We are looking for a compassionate and caring individual to join our team as a Live-in Care Assistant. As a Live-in Care Assistant, you will be providing personal care duties, administering medication, and promoting the health and well-being of our customers. You will also be responsible for household chores, meal preparation, shopping, and social...

  • Home Care Professional

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bluebird Care Full time

    At Bluebird Care, we provide exceptional care to our customers in the comfort of their own homes. We are currently seeking a Home Care Professional to join our team in North Tyneside & North Northumberland. As a Home Care Professional, you will be responsible for providing high-quality care and support to our customers, enabling them to maintain their...

  • Customer Care Coordinator

    8 months ago

    Newcastle upon Tyne, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...

  • Customer Care Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom CVS UK Ltd Full time

    Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Our drive is our people; who are knowledgeable and passionate about customer care and animal welfare. **Would you like to receive benefits including 6.6 weeks holiday per year, 1 day extra holiday per year up to 5...

  • Customer Care Assistant

    8 months ago

    Newcastle upon Tyne, United Kingdom CVS UK Ltd Full time

    Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Our drive is our people; who are knowledgeable and passionate about customer care and animal welfare. **Would you like to receive benefits including 6.6 weeks holiday per year, 1 day extra holiday per year up to 5...

  • Care Coordinator

    1 week ago

    Newcastle upon Tyne, United Kingdom Durham Tees Care Ltd Full time

    An exciting opportunity has arisen for a Care Coordinator to join the Durhamm Tees Care team.Prior care experience and coordination experience is highly desirable for this role.Durham Tees Care LTD strives to provides the highest quality of home care leading the field in customer service. At Durham Tees Care LTD everything we do centres on supporting our...

  • Live-in Care Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bluebird Care Full time

    We are seeking a dedicated and compassionate individual to join our team as a Live-in Care Assistant. In this role, you will be responsible for providing personal care duties, administering medication, and promoting the health and well-being of our customers. You will also be responsible for household chores, meal preparation, shopping, and social...

  • Customer Care Painter

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Persimmon Homes North East Full time

    Schedule: - Monday to Friday Reference ID: Customer Care Painter

  • Customer Care Bricklayer

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Care Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - Support grade role - This is a full-time role (35 hours per week) - Shifts for this role are Monday to Friday, shifts between 7am and 9pm, Saturday and Sunday, shifts between 8am and 5pm - The base location for this role is **_Quorum Business Park, Newcastle Upon Tyne_** What you'll do As a Customer Care Advisor, you will: - Respond to...

  • Customer Care Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - This is a full-time role (35 hours per week) however flexibility in this will be considered - We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role - The base location for this role is Newcastle Upon Tyne What you'll do As a Customer Care...

  • Customer Care Agent

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Modis Full time

    The Role: Your primary responsibility in this role will be to provide excellent customer service to Virgin Media O2's customer base via inbound telephone calls. Role Title: Customer Service Advisor Working Hours: 7.5 hours productive in an 8.5 hour working day. Flexibility required on shift patterns from 8am until late evening over a 37.5 hours working week....

  • Care Coordinator

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Helping Hands Home Care Full time

    Location: Newcastle-upon-Tyne **The Role**: Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Manager with Recruitment, Business Growth and ensuring we are always delivering the highest possible standard of care. We pride ourselves on delivering care that truly meets the needs of...

  • Care Coordinator

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Helping Hands Home Care Full time

    Location: Newcastle **The Role**: Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Manager with Recruitment, Business Growth and ensuring we are always delivering the highest possible standard of care. We pride ourselves on delivering care that truly meets the needs of the...

  • Administrator (Customer Care)

    8 months ago

    Newcastle upon Tyne, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...

  • Customer Care Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Care Advisor** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 - £23,000 basic + up to £42,000 commission **OTE £63,000 per annum** **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 **Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years’...

  • Care Assistant

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Care Match UK Full time

    At Ferguson Lodge, their healthcare team is focused on changing the lives of their residents by providing the highest level of care each and every day. We are seeking **Care Assistants** to join their dedicated team with full and part-time schedules available. **What do you get in return for working for Ferguson Lodge?** - Competitive salary of £9.75 an...

  • Customer Care Maintenance Joiner

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Care Assistant

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Care Match UK Full time

    At Ferguson Lodge, their healthcare team is focused on changing the lives of their residents by providing the highest level of care each and every day. We are seeking a **Care Assistant** to join their dedicated team with full and part-time schedules available. The beautiful home provides care for up to 46 clients and boasts a good CQC rating. They require...

  • Care Assistant

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Care Match UK Full time

    At Ferguson Lodge, their healthcare team is focused on changing the lives of their residents by providing the highest level of care each and every day. We are seeking a **Care Assistant** to join their dedicated team with full and part-time schedules available. The beautiful home provides care for up to 46 clients and boasts a good CQC rating. They require...