Customer Care Assistant

7 months ago

Newcastle upon Tyne, United Kingdom CVS UK Ltd Full time

Vet Direct is a multi-functional shop for progressive veterinary practices; fulfilling consumable, uniform, instrument and equipment needs. Our drive is our people; who are knowledgeable and passionate about customer care and animal welfare.

**Would you like to receive benefits including 6.6 weeks holiday per year, 1 day extra holiday per year up to 5 years, buy/sell holiday scheme, enhanced maternity/paternity/adoption leave, health shield cash plan to reclaim the cost of a range of medical treatments, free consultations at any CVS veterinary practice plus 50% off all vet services, plus more?**

At Vet Direct, we're currently seeking a **Customer Care Advisor **to join our friendly, supportive team on a permanent basis. The hours of work are 37.5 hour a week, 8:30am - 6pm Monday to Friday on a rota basis.

**Key duties and responsibilities include**:

- Process orders accurately and advise customers of stock availability, alternatives and promise dates
- Share your knowledge with customers to ensure they understand the product and how to use it
- Make outbound calls to convert quotes and abandoned baskets to sales
- Ensure all data fields are captured and updated accordingly with the customer
- Have a proactive approach to gaining understanding of the customers' need or complaint and provide appropriate resolution that is commercially viable
- Maintain good customer and colleague relationships through effective and positive communication both written and verbal

**Key skills and experience required**:

- Excellent keyboard and computer skills
- Excellent verbal and written communication with positive interpersonal skills
- Enthusiasm and ability to learn about veterinary products and services and describe/explain them to customers
- Experience of customer care and/or telesales, preferred but an ability to resolve issues in a commercially viable way essential
- A team player with a high level of dedication and positive work ethos

**In addition to a salary of £21,000 per annum, you will receive an amazing range of benefits as above, including our CVS Refresh scheme and free parking on-site. If you would like to join a friendly and supportive team then please get in touch

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