Customer Retentions Advisor
5 months ago
We are working with a large National employer based on the Cobalt Business Park, for the role of Customer Retentions Advisor, and no experience is necessary as full training provided.
Shift Pattern
Week 1: Sun - Off, Mon-Thurs 11:30am-9pm, Fri & Sat - Off
Week 2: Sun - Off, Mon-Thurs 8am-5pm, Fri 8am-5:30pm, Sat - Off
Week 3: Sun & Mon - Off, Tues 8am-5pm, Wed - Off, Thurs-Sat 8am-5:30pm
Week 4: Sun - 9am-6pm, Mon - 9am-6:30pm, Tues - Off, Wed & Thurs 9am-6:30pm, Fri 8am-5pm, Sat - Off
**Responsibilities**:
We are looking for people like you to join our frontline Customer Sales teams as an advisor. You will
be the backbone of our business by supporting and being there for our customers. Working in
retentions, your job will be to show new and existing customers why the our family is the right one
for them.
We are more than a team; we are a family, and this ethos includes our customers too. This means
that your role will be to make sure our customers receive an exceptional and personal service every
single time.
**Employee Benefits**:
- A great starting salary of £20,511, plus incentives throughout the year
- Our Smart working model which supports you to create a flexible working routine that works for you
- Huge discounts including your Mobile and Broadband - saving you hundreds of pounds every year
- Brand new sites We are currently refurbing all our contact centres to make them state of the art and a great place to work
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, for you and the family
- A share scheme where you can invest in the company at a discounted rate
- 25 days holiday with the option to buy more
- Optional Pension scheme to protect your future
- Critical Illness cover
- Gym membership discounts
- Discounts off attractions for the family all year round
- The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge
**Job Types**: Full-time, Permanent
**Salary**: £20,511.00-£26,000.00 per year
**Benefits**:
- Childcare
- Company events
- Company pension
- Free parking
- Gym membership
- Life insurance
- Matching gift scheme
- On-site parking
- Profit sharing
Schedule:
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: COB/MOB
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