Sales and Retention Advisor

4 months ago


Newcastle upon Tyne, United Kingdom Launch Group Full time

Sales & Retention Advisor - AA

We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. As a Customer Service Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.

Wage: £23,795.20 per year basic salary, OTE of £25,795

Hours**:40 hours per week (5 Days Monday to Saturday)**

Contract**: Permanent**

You'll get life-friendly hours (there are **no Sunday or late evening shifts**). Your shifts will be over **5 days **per week with **Monday - Friday shifts** between 8am and 7:15pm and **alternate Sat**urday shifts between 9am and 5:15pm

Day to day responsibilities:

- Supporting customers in a high-volume contact centre via telephone
- Striving towards sales goals or retaining customers at the end of their policy
- Engaging with customers, building confidence to deliver outstanding customer outcomes on every call
- Pushing for better by using resources, tools and systems available to offer the best customer outcome

**Requirements**:

- **A motivator
- **you’ll be motivated to meet goals and remain determined to achieve
- **A socialiser**:you’ll adapt your behaviour to develop effective relationships, energised by social interaction
- **A self-starter**:you’ll be proactive taking pride and ownership in your work
- **A composed operator**:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

Key Benefits:

- Diverse **learning and development** opportunities to support you to progress in your career
- **23 days** annual leave, increasing to 25 days after 5 years’ service, **plus 8 bank holidays**:

- **Free AA breakdown membership** after 12 months, 50% discount in your first year
- **Discounts** on AA products including car and home insurance

CCO24

**Job Types**: Full-time, Permanent

Pay: Up to £23,795.20 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (required)

Work Location: In person


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