Customer Sales Advisor

7 months ago


Newcastle upon Tyne, United Kingdom Elizabeth Michael Associates Full time

**Customer Sales Advisor - Retentions (Inbound Sales)**

**Location: Remote working**

**Salary: £21,500 per year + Average OTE Bonus of £7,800 per annum**

**Contract Type: Permanent, Full Time.**

**MUST HAVE 12 MONTHS CONSECUTIVE SALES EXPERIENCE IN ONE ROLE**

**37.5 hours per week**

**The role you’ll do**:

- As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:

- Retain customers and also upsell further insurance policies to cover their home appliances
- Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
- Share the features and benefits of protection products to help customers find the one that’s right for them.
- Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.

**What else to expect**:

- In a 4-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
- You’ll work on a shift pattern between 8am - 8pm on a 5 week rota. This includes 2 Saturdays in 5 weeks.
- We’ll provide all the equipment you need, but you must have broadband access.

**The experience and skills you need**:

- A solid background in targeted sales
- A driven mindset with strong sales skills and a love for hitting targets
- Proven experience of working autonomously or in a home-based position
- Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly

**Our Benefits**:

- Comprehensive training with clearly defined career progression opportunities
- Regular incentives with amazing prizes to be won
- Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
- Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Pension scheme - matched employer contributions up to 5% of basic salary
- Life assurance - employer funded cover of 4x basic salary

Contact

**Jessica White



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