Customer Care Advisor

7 months ago


Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Outbound Customer Care Advisor**

Quorum Business Park, Newcastle, NE12 8BU

**Salary**:Starting £21,000 - £23,000 basic (Commission OTE between £40,000 to £50,000)

**Working Hours**: 37.5 hours per week

**Shift Pattern**: Monday - Friday 09:00-17:30

**Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years’ service

**Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. **We protect **over 5.1 million families and small businesses across 17 countries **in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

**With over 35 years of insight, experience, and innovation**, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality,** our customers are amongst the most satisfied and loyal in our industry.** We have some of the **strongest growth and retention rates globally in consumer-facing services **which demonstrates our exceptional service levels and strong value proposition to our customers

Verisure are looking for Retentions Advisors to join our growing department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role would suit someone with a strong sales or objection handling background.

**Role Responsibilities**:

- Work within in a busy call centre environment
- Making outbound calls to customers requesting to cancel in order to retain them
- Handle high-level complaints that have been escalated
- Establish and manage long-term relationships with customers
- Ensuring customer satisfaction
- Liaise with other departments and third parties
- Update relevant information for our customer accounts
- Delivering first class customer service to customers

**Essential skills**:

- Atleast one-year experience in call centre environment ideally in an outbound or retentions role
- Experience handling high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Proactive and work effectively and efficiently
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
- Great customer service skills

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
- Canteen serving hot food and coffee shop
- Birthdays Off
- Discounted Gym & Health Club Membership
- Pension scheme
- Bupa Private Healthcare & MediCash Cash Plan
- PerkBox (freebies, discounts and more)
- Enhanced Maternity & Paternity Schemes
- Employee Referral Cash Reward
- Employee Alarm Discount
- Cycle to Work Scheme

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch

**ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.


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