Customer Care Advisor

6 months ago


Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Outbound Customer Care Advisor**

Quorum Business Park, Newcastle, NE12 8BU

**Salary**:Starting £21,000 - £23,000 basic (Commission OTE between £40,000 to £50,000)

**Working Hours**: 37.5 hours per week

**Shift Pattern**: Monday - Friday 09:00-17:30

**Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years’ service

**Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. **We protect **over 5.1 million families and small businesses across 17 countries **in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

**With over 35 years of insight, experience, and innovation**, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality,** our customers are amongst the most satisfied and loyal in our industry.** We have some of the **strongest growth and retention rates globally in consumer-facing services **which demonstrates our exceptional service levels and strong value proposition to our customers

Verisure are looking for Retentions Advisors to join our growing department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role would suit someone with a strong sales or objection handling background.

**Role Responsibilities**:

- Work within in a busy call centre environment
- Making outbound calls to customers requesting to cancel in order to retain them
- Handle high-level complaints that have been escalated
- Establish and manage long-term relationships with customers
- Ensuring customer satisfaction
- Liaise with other departments and third parties
- Update relevant information for our customer accounts
- Delivering first class customer service to customers

**Essential skills**:

- Atleast one-year experience in call centre environment ideally in an outbound or retentions role
- Experience handling high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Proactive and work effectively and efficiently
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
- Great customer service skills

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
- Canteen serving hot food and coffee shop
- Birthdays Off
- Discounted Gym & Health Club Membership
- Pension scheme
- Bupa Private Healthcare & MediCash Cash Plan
- PerkBox (freebies, discounts and more)
- Enhanced Maternity & Paternity Schemes
- Employee Referral Cash Reward
- Employee Alarm Discount
- Cycle to Work Scheme

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch

**ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.


  • Customer Care Advisor

    5 months ago


    Newcastle upon Tyne, United Kingdom Ringtons Full time

    Company Overview: Ringtons Ltd is a long-established family-run business based in Newcastle. With over a century of experience, we specialize in delivering tea, coffee, biscuits, and seasonal products to homes across the country. Our commitment to exceptional customer care has made us a trusted brand among over 230,000 customers. Job Summary: We are seeking...

  • Customer Care Advisor

    6 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Care Advisor** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£21,000 - £23,000 basic + up to £42,000 commission **OTE £63,000 per annum** **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 **Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years’...

  • Customer Care Advisor

    3 weeks ago


    Newcastle upon Tyne, United Kingdom Greggs Full time

    Customer Care AdvisorWe have a fantastic opportunity to join the Customer Care team at Greggs as a Customer Care Advisor. We can offer you: Competitive pay 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day Colleague discount, up to 50% off our own-produced products Paid breaks Free...

  • Customer Care Advisor

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Greggs Full time

    Customer Care AdvisorWe have a fantastic opportunity to join the Customer Care team at Greggs as a Customer Care Advisor. We can offer you: Competitive pay 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day Colleague discount, up to 50% off our own-produced products Paid breaks Free...

  • Customer Care Advisor

    5 months ago


    Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - Support grade role - This is a full-time role (35 hours per week) - Shifts for this role are Monday to Friday, shifts between 7am and 9pm, Saturday and Sunday, shifts between 8am and 5pm - We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role -...

  • Customer Care Advisor

    6 months ago


    Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - This is a full-time role (35 hours per week) however flexibility in this will be considered - We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role - Shift will be 5 out of 7 days Monday and Sunday between the hours of 7am and 9pm - The base...

  • Customer Care Advisor

    6 months ago


    Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - This is a full-time role (35 hours per week) however flexibility in this will be considered - We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role - The base location for this role is Longbenton, Newcastle Upon Tyne What you'll do As a Customer...

  • Customer Care Advisor

    6 months ago


    Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - Support grade role - This is a full-time role (35 hours per week) - Shifts for this role are Monday to Friday, shifts between 7am and 9pm, Saturday and Sunday, shifts between 8am and 5pm - The base location for this role is **_Quorum Business Park, Newcastle Upon Tyne_** What you'll do As a Customer Care Advisor, you will: - Respond to...

  • Customer Care Advisor

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Greggs Full time

    Vacancy Information We have a fantastic opportunity to join the Customer Care team at Greggs as a Customer Care Advisor. We can offer you: Competitive pay 21 days ( weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day Colleague discount, up to 50% off our own-produced products Paid breaks...


  • Newcastle Upon Tyne, United Kingdom Verisure Full time

    Customer Care Call AdvisorNewcastle, NE12 8BUSalary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)Working Hours: 37.5 hours per weekShift Pattern: Monday to Friday between 9am until 5:30pmHolidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years'...


  • Newcastle Upon Tyne, United Kingdom Verisure Full time

    Customer Care Call Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)Working Hours: 37.5 hours per weekShift Pattern: Monday to Friday between 9am until 5:30pmHolidays: 29 days annual leave including bank holidays, increasing to 31 days after 1...

  • Customer Advisor

    6 months ago


    Newcastle upon Tyne, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Boundary Mill, Shiremoor, Newcastle on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people...


  • Newcastle upon Tyne, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Company perks - Safe work environment Job Description: Customer Service Call Center Representative **Responsibilities**: - Answer incoming...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Care Call Advisor** **Newcastle, NE12 8BU** **Salary**:Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday to Friday between 9am until 5:30pm **Holidays**: 29 days’ annual leave including bank holidays,...


  • Newcastle upon Tyne, United Kingdom Verisure Full time €24,500

    Customer Care Call Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days...


  • Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time

    Due to incredible growth, we are looking for Customer Service Advisors to work with one of the Biggest Banking Organisation in the UK. Customer Service Advisor - Based at Newcastle Upon Tyne office. Permanent - Full Time Monday to Friday 8am - 8pm, Saturday 08:30am - 5:00pm. As a Banking Customer Service Advisor you have our customers interests are at...

  • Patient Care Advisor

    3 months ago


    Newcastle upon Tyne, United Kingdom Connect Health Group Limited Full time

    Job summary Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. The great news is to start a brilliant career at Connect Health as a Customer Service Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre...


  • Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000 with an OTE of £30,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...

  • Sales Customer Advisor

    6 months ago


    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Sales Customer Advisor** **Lookers Customer Contact Centre Newcastle** **Salary: £22,000 Basic - OTE £30,000 uncapped **+ **excellent benefit** **Hours: Monday to Sunday (40 hours per week on a rota basis)** The role is 5 days/40hrs per week with fixed rotational shift patterns set well in advance so you have room to plan. Weekend working...

  • Sales Customer Advisor

    5 months ago


    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Sales Customer Advisor** **Lookers Customer Contact Centre Newcastle** **Salary: £22,000 Basic - OTE £30,000 uncapped **+ **excellent benefit** **Hours: Monday to Sunday (40 hours per week on a rota basis)** The role is 5 days/40hrs per week with fixed rotational shift patterns set well in advance so you have room...