Customer Care Call Advisor
6 months ago
**Customer Care Call Advisor**
**Newcastle, NE12 8BU**
**Salary**:Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)
**Working Hours**: 37.5 hours per week
**Shift Pattern**: Monday to Friday between 9am until 5:30pm
**Holidays**: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
Verisure are currently hiring **Retentions Advisors** to join our customer care team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role is perfect for someone with a business development skills with a strong sales or objection handling background.
**Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. **We protect **over 5.1 million families and small businesses across 17 countries **in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. **With over 35 years of insight, experience, and innovation**, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
**Role Responsibilities**:
- Work within in a busy call centre environment
- Making outbound calls to customers requesting to cancel in order to retain them
- Handle high-level complaints that have been escalated
- Establish and manage long-term relationships with customers
- Ensuring customer satisfaction
- Liaise with other departments and third parties
- Update relevant information for our customer accounts
- Delivering first class customer service to customers
**Skills & Experience**:
- At least one-year experience in call centre environment ideally in an outbound or objections handling role
- Experience handling high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
**Benefits Package**: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
**Verisure Career Opportunities**
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
Thanks to a strong focus on high quality,** our customers are amongst the most satisfied and loyal in our industry.** We have some of the **strongest growth and retention rates globally in consumer-facing services **which demonstrates our exceptional service levels and strong value proposition to our customers
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch
**ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
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