Patient Care Advisor
2 months ago
Job summary
Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. The great news is to start a brilliant career at Connect Health as a Customer Service Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too. We call our Customer Service colleagues Patient Care Advisors or PCAs for short. Patient Care Advisors are an invaluable part of the Connect Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment to access services. We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can. We are looking for: Warm, friendly and professional colleagues who want to deliver an exceptional patient experience. You'll be energetic, flexible with a can do approach and good IT skills.You'll be passionate about understanding patient needs and helping resolve their queries over the telephone. You'll have previous experience of delivering great customer service. Experience of working in a contact centre and healthcare would be an advantage.You'll be available to work 37 hours per week, Monday to Friday, between the hours of 08:30 and
Main duties of the job
We are growing, and we want you to grow with us We are looking for a special kind of candidate to join our Patient Care Centre at Connect Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way. Patient Care Advisors are the first point of contact for our patients and the voice of Connect Health, handling patient queries and appointment booking requirements phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values; People Centred, Quality, Pioneering and Dynamic. All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant customer care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Connect Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.
About us
Connect Health is the largest and most experienced independent community healthcare provider in the UK encompassing mental health, rehabilitation, physiotherapy, tier-2 MSK (musculoskeletal), chronic pain, long Covid, First Contact Practitioners (FCP) and rheumatology services, serving over 375k NHS patients pa across 29 NHS ICBs (Integrated Care Boards).
Job description
Job responsibilities
Great shift patterns; no weekends, bank holidays or late shifts Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self. Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special. Savings and Support: Make huge saving by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club. Connect Academy: Access a wide range of bespoke learning opportunities with live and recorded sessions, to enhance your knowledge and skills. Team Building: Join in on team-building and away days to build strong connections with your colleagues.
Person Specification
Qualifications
Desirable
.
Experience
Desirable
Previous call centre experience-
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