Customer Care Advisor

5 months ago


Newcastle upon Tyne, United Kingdom Ringtons Full time

Company Overview: Ringtons Ltd is a long-established family-run business based in Newcastle. With over a century of experience, we specialize in delivering tea, coffee, biscuits, and seasonal products to homes across the country. Our commitment to exceptional customer care has made us a trusted brand among over 230,000 customers.

Job Summary: We are seeking an enthusiastic and friendly Customer Care Advisor to join our small, fast-paced team on a temporary contract. Based at our Head Office in Byker, Newcastle upon Tyne, you will play a crucial role in maintaining our high standard of customer care. Effective communication, accuracy, and timely response are essential as you act as a vital link between our doorstep sales team and our customers.

Responsibilities: As a Customer Care Advisor, you will report directly to Lisa Turnbull, our Customer Care Manager, who will provide training, support, and direction in overseeing your activities and performance. Your main responsibilities will include:

- Processing customer orders, payments, and handling general administrative duties.
- Inputting accurate information into our computer database to ensure efficient customer service.
- Providing product and service advice to customers.
- Working 37.5 hours per week, Monday to Friday, on alternative weeks of 8:30 am - 4:30pm or 9:00 am - 5:00 pm.

**Job Types**: Full-time, Temporary contract
Contract length: 4 months

**Salary**: £20,388.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Discounted or free food
- Employee mentoring programme
- Financial planning services
- Health & wellbeing programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Newcastle Upon Tyne, NE6 2YN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person


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