Aftersales Customer Advisor

7 months ago

Newcastle upon Tyne, United Kingdom Lookers Plc Full time

Overview:
**Lookers Newcastle Customer Contact Centre**

**Salary: £22,000 with an OTE of £30,000**

**Working Hours: 40 hours**

A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of aftersales advisors, this is an opportunity not to be missed. Steven and the team will guide you with their knowledge and experience to allow you to develop your skills and establish a long successful career within the Automotive industry. As part of your role, you will also be able to access in-house training.

Our Aftersales Contact Centre Advisors play a crucial role in delivering world class customer experiences on behalf of our Vauxhall, Renault, Dacia, Nissan, and newly added Ora centres throughout the UK; liaising with customers through telephone and digital communications to arrange service, MOT and repairs. This is the perfect opportunity for a customer focused individual to join our award-winning business, be part of a performing team and develop in their career.

**Responsibilities**:

- Booking services, MOT & repairs with our Vauxhall, Renault, Dacia, Nissan and Ora centres.
- Trying to solve the customers query first time, every time.
- Liaising with our Vauxhall, Renault, Dacia, Nissan and Ora centres across the UK, building long lasting relationships.
- Treating all our customers the same, and fairly.
- Have great computer skills, be confident working within a target-based environment and achieving KPI’s.

Qualifications:
You will be joining our team of advisors and your role requires you to have great computer skills, be confident working within a target-based environment and achieving KPI’s. You’ll be a natural communicator with an excellent telephone manner and the ability to build rapport easily.

In addition to making bookings, you will be required to upskill and coach the customer advisors, deliver training to new starters, and share best practice with your colleagues. Working closely with the team leader and manager you will be given time to prepare and create coaching content for the advisors.

**About Us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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