Customer Experience Agent

2 weeks ago


Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

**Customer Experience Agent**

**Responsibilities**
- Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries
- Answer online webchat to new and existing customers
- Process queries accurately to achieve the highest levels of customer service and minimise errors
- Update system consistently and accurately with all relevant information
- Maximise all opportunities from incoming and outgoing calls to identify future business potential and generate leads when appropriate
- Handle general queries such as price requests and delivery information
- Liaise with 3rd party suppliers with regards to general account management
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Go the extra mile to engage customers and deliver consistent experience
- Use telephones to reach out to customers and verify new account set up information
- Escalate unresolved issues Retention team with regards to account cancellations
- Escalate unresolved issues to complaints team

**Person Specification**
- English & Maths Grade C/5 about above
- Excellent listening skills and be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs
- Excellent communication skills
- Strong customer service background
- Telephony experience desirable
- Computer literate, numerate with very good verbal and written interpersonal skills
- Problem Solving
- Ability to multitask

**What you bring**
- Experience working to call targets withing a high-volume call environment.
- Experience within a Customer environment is desirable but not essential as full training, development is provided
- The right individual will have an enquiring mind with good listening skills, letting your passion and personality shine through while always putting our customers first and provide an amazing service as a part of our team

**What is on offer**
- Starting salary of 27,000 plus chance to earn bonus
- 25 days holiday per year, plus the 8 days bank holiday
- Offices based in central Newcastle
- Cycle scheme



  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...


  • Newcastle upon Tyne, United Kingdom DXC Technology Full time

    **JOB TITLE: Customer Service Agent** **LOCATION**:Cobalt Business Park** **TYPE: Permanent, Full - time** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking...

  • Customer Care Agent

    3 weeks ago


    Newcastle upon Tyne, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours...


  • Newcastle upon Tyne, United Kingdom Community Fibre Full time

    Hi there! Thanks for stopping by our job advert. We’re Community Fibre and our mission is to bring better internet to everyone. You won’t find any old and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide...


  • Newcastle upon Tyne, United Kingdom Estate Agent NE1 Full time

    We are currently seeking a highly motivated and skilled Finance Administrator to join our dynamic team. As a leading Estate Agent, we are looking for a talented individual who will be responsible for managing rental accounts receivable and payable in our accounts department. - Posting rental payments received. - Chasing missed rental payments. - Negotiating...

  • Customer Care Agent

    3 weeks ago


    Newcastle upon Tyne, United Kingdom Candidate Source Full time

    We are looking for ambitious and motivated Customer Care Agents to join an energetic team that supports everyday banking customers. You will be supporting providing telephone support with account queries, amendments, complaints, applications, and escalating complex complaints and reports of fraud to specialist teams. You will be required to work 37.5 hours...


  • Newcastle upon Tyne, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description: JOB TITLE: Customer Service Agent LOCATION: TYPE: Permanent, Full - time At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking for...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week (paid breaks) **Shift Pattern**: Monday - Friday (7 hour shift between 9am-8pm) **Weekends off!** **Holidays**: 29 days increases to 31 days after 1 years’ service Verisure are...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week (paid breaks) **Shift Pattern**: Monday - Friday (7 hour shift between 9am-8pm) **Weekends off!** **Holidays**: 29 days increases to 31 days after 1 years’ service Verisure are...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday - Friday shifts between 11am-8pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays increases to 31 days after 1 years’ service Verisure are...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Responsibilities**: - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and accurately with all relevant...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and accurately with all relevant...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Responsibilities**: - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and accurately with all relevant...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and accurately with all relevant...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    Responsibilities: Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries Answer online webchat to new and existing customers Process queries accurately to achieve the highest levels of customer service and minimise errors Update system consistently and accurately with all relevant information Maximise...

  • Customer Service Agent

    2 months ago


    Newcastle upon Tyne, United Kingdom Foundever Full time

    **About Us** **At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams and friends. By creating positive moments for each other you can make a difference and improve your experience.** Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your...

  • Customer Service Agent

    2 months ago


    Newcastle upon Tyne, United Kingdom Foundever Full time

    **About Us**: **At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams and friends. By creating positive moments for each other you can make a difference and improve your experience.** Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your...

  • Customer Service Agent

    2 months ago


    Newcastle upon Tyne, United Kingdom Foundever Full time

    **About Us** **At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams and friends. By creating positive moments for each other you can make a difference and improve your experience.** Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your...


  • Newcastle upon Tyne, United Kingdom Foundever Full time

    **About Us**: **At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams and friends. By creating positive moments for each other you can make a difference and improve your experience.** Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your...