Customer Experience Agent

6 months ago


Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

**Customer Experience Agent**

**Responsibilities**
- Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries
- Answer online webchat to new and existing customers
- Process queries accurately to achieve the highest levels of customer service and minimise errors
- Update system consistently and accurately with all relevant information
- Maximise all opportunities from incoming and outgoing calls to identify future business potential and generate leads when appropriate
- Handle general queries such as price requests and delivery information
- Liaise with 3rd party suppliers with regards to general account management
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Go the extra mile to engage customers and deliver consistent experience
- Use telephones to reach out to customers and verify new account set up information
- Escalate unresolved issues Retention team with regards to account cancellations
- Escalate unresolved issues to complaints team

**Person Specification**
- English & Maths Grade C/5 about above
- Excellent listening skills and be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs
- Excellent communication skills
- Strong customer service background
- Telephony experience desirable
- Computer literate, numerate with very good verbal and written interpersonal skills
- Problem Solving
- Ability to multitask

**What you bring**
- Experience working to call targets withing a high-volume call environment.
- Experience within a Customer environment is desirable but not essential as full training, development is provided
- The right individual will have an enquiring mind with good listening skills, letting your passion and personality shine through while always putting our customers first and provide an amazing service as a part of our team

**What is on offer**
- Starting salary of 27,000 plus chance to earn bonus
- 25 days holiday per year, plus the 8 days bank holiday
- Offices based in central Newcastle
- Cycle scheme



  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...

  • Customer Service Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    **JOB TITLE: Customer Service Agent** **LOCATION**:Cobalt Business Park** **TYPE: Permanent, Full - time** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking...

  • Customer Service Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    Job Description: JOB TITLE: Customer Service Agent LOCATION: TYPE: Permanent, Full - time At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking for...

  • Customer Booking Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday - Friday shifts between 11am-8pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays increases to 31 days after 1 years’ service Verisure are...

  • Customer Booking Agent

    6 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week (paid breaks) **Shift Pattern**: Monday - Friday (7 hour shift between 9am-8pm) **Weekends off!** **Holidays**: 29 days increases to 31 days after 1 years’ service Verisure are...

  • Customer Service Agent

    6 months ago


    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers, calling us with enquiries and requests about their loan account. We are looking for colleagues to join our team of **Customer Service Agents **putting our customers at the heart of everything...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and accurately with all relevant...


  • Newcastle upon Tyne, United Kingdom G.R.E. Recruitment Limited Full time

    **Graduate Customer Service Agents x20 - Newcastle - Fully onsite - Up to £23,000** Are you a Newcastle based recent graduate? Are you passionate about providing excellent customer service? Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time? I've partnered with a...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description**: **Part-time Customer Booking Agent** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: 9am-8pm, Part time Saturday and Sunday - 7 hour shift with a 45 minute paid break included **Holidays**: 29 days including bank holidays increases to...

  • Estate Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Newcastle Upon Tyne **working in our well known **Bridgfords **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** **Part Time - Weekends (overtime available)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 14 hours per week **Shift Pattern**: Saturday and Sunday between 9am-8pm (2 x 7 hour shifts, paid breaks) Verisure are looking for Customer Booking...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Inbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday between 3pm - 9pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure are...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Inbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday between 8am - 3pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure are...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Outbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday between 9am - 6pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure...

  • Estate Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom Bridgfords Full time

    Estate Agent Uncapped Commission, Career Progression We’re looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in Newcastle Upon Tyne working in our well known Bridgfords estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading training and...


  • Kingston upon Hull, United Kingdom Connexin Full time

    **About Us** We're on a mission to **"Connect the real world with the **digital world to improve lives”.** To get there, we govern ourselves with a set of simple, yet powerful guiding principles. - We believe we make a difference to people’s lives._ - We care about each other & our customers._ - We challenge the Industry._ - We deliver on our promises...

  • Customer Service Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom MrQ Full time

    **Mr Who?** MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. Our Customer Service Agents are the voice of our customers and integral...

  • Customer Service Agent

    6 months ago


    Newcastle upon Tyne, United Kingdom Wave Direct Limited Full time

    **About us** **Wave Direct is an online retailer specialising in Hot Tubs, Paddle Boards and Kayaks. We are a fast growing North East business, currently launching a new range of products. We welcome anybody interested in joining us during an exciting time. as we embrace growth within our team. If you're passionate about Customer Service and being part of...

  • Enforcement Agent

    2 weeks ago


    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Enforcement Agent Location: Newcastle Salary: £23,800 - £26,000 DOE OTE £70,000 Hours: 40 hours per week, one late evening flexible hours to suit Must have manual driving licence. My client are leaders in the debt recovery sector operating for over 40 years’ supporting clients around the UK. They are committed to building a...

  • Customer Alarm Agent

    6 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Alarm Agent** **Newcastle - NE12 8BU** **Salary**: Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Shifts between Monday - Sunday (5 days, 2 days off) from 7:00am until 3:30pm or 11:45am and 8:15pm and 1:30pm until 10pm...