Customer Service Agent

4 months ago


Newcastle upon Tyne, United Kingdom DXC Technology Full time

Job Description:

JOB TITLE: Customer Service Agent

LOCATION:

TYPE: Permanent, Full - time

At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We support customers, calling us with enquiries and requests about their personal lending accounts.

We are looking for colleagues to join our team of Customer Service Agents putting our customers at the heart of everything we do every day.

Is that you?

Do you have a passion for helping make things simple and easy for customers? Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas? Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

What are we looking for in our Customer Service Agents?

Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas. And through all this achieve core Key Performance Indicators


Work Environment

The role is based onsite at , Newcastle, with easily accessible bus and train links.

Our regular working hours are from 8 am to 8 pm, Monday to Friday, and 8 am to 6 pm on Saturdays and Sundays. We typically follow a 6-8 week shift rotation, providing ample notice for scheduling. While there is some evening and weekend work, these shifts are distributed among all colleagues. Please note that the center is closed on Bank Holidays.

What can we offer you?

Competitive salary plus competitive benefits package 25 days of annual leave + Bank Holidays Comprehensive range of training and career development opportunities
  • Customer Service Agent

    4 months ago


    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    **JOB TITLE: Customer Service Agent** **LOCATION**:Cobalt Business Park** **TYPE: Permanent, Full - time** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking...


  • Newcastle upon Tyne, United Kingdom G.R.E. Recruitment Limited Full time

    **Graduate Customer Service Agents x20 - Newcastle - Fully onsite - Up to £23,000** Are you a Newcastle based recent graduate? Are you passionate about providing excellent customer service? Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time? I've partnered with a...

  • Customer Service Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers, calling us with enquiries and requests about their loan account. We are looking for colleagues to join our team of **Customer Service Agents **putting our customers at the heart of everything...

  • Customer Service Agent

    4 months ago


    Newcastle upon Tyne, United Kingdom MrQ Full time

    **Mr Who?** MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. Our Customer Service Agents are the voice of our customers and integral...

  • Customer Service Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom Wave Direct Limited Full time

    **About us** **Wave Direct is an online retailer specialising in Hot Tubs, Paddle Boards and Kayaks. We are a fast growing North East business, currently launching a new range of products. We welcome anybody interested in joining us during an exciting time. as we embrace growth within our team. If you're passionate about Customer Service and being part of...

  • Customer Service Agent

    4 months ago


    Newcastle upon Tyne, United Kingdom Wave Direct Limited Full time

    **About us** **Wave Direct is an online retailer specialising in Hot Tubs, Paddle Boards and Kayaks. We are a fast growing North East business, currently launching a new range of products. We welcome anybody interested in joining us during an exciting time. as we embrace growth within our team. If you're passionate about Customer Service and being part of...

  • Customer Booking Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday - Friday shifts between 11am-8pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays increases to 31 days after 1 years’ service Verisure are...

  • Customer Booking Agent

    5 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week (paid breaks) **Shift Pattern**: Monday - Friday (7 hour shift between 9am-8pm) **Weekends off!** **Holidays**: 29 days increases to 31 days after 1 years’ service Verisure are...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

    Job Title: Customer Service AgentWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and providing assistance in a fast-paced environment.Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

    Job Title: Customer Service AgentWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and providing assistance in a fast-paced environment.Key...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Job Description**: **Part-time Customer Booking Agent** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: 9am-8pm, Part time Saturday and Sunday - 7 hour shift with a 45 minute paid break included **Holidays**: 29 days including bank holidays increases to...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Starting salary £27,000 As a Customer Experience Agent you will handle all customer interactions including resolving customer queries, responding to phone calls and email requests, and maintaining customer service records. Responsibilities * Answer incoming calls from existing & new customers dealing with billing, collection and cancelation...


  • Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    **Customer Experience Agent** **Responsibilities** - Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries - Answer online webchat to new and existing customers - Process queries accurately to achieve the highest levels of customer service and minimise errors - Update system consistently and...


  • Newcastle upon Tyne, United Kingdom Waste Managed Full time

    Starting salary £27,000As a Customer Experience Agent you will handle all customer interactions including resolving customer queries, responding to phone calls and email requests, and maintaining customer service records.Responsibilities * Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries *...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** **Part Time - Weekends (overtime available)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 14 hours per week **Shift Pattern**: Saturday and Sunday between 9am-8pm (2 x 7 hour shifts, paid breaks) Verisure are looking for Customer Booking...

  • Customer Service Agent

    5 months ago


    Newcastle, United Kingdom Pockit Full time

    Already serving 800,000 customers throughout the UK, Pockit's no-fuss current account offers everything you’d expect from a bank - and more. Our well-structured and agile engineering team creates new features from scratch on a regular basis and continually improves our existing offering to ensure we’re serving customers in the best way...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Outbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday between 9am - 6pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Inbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday between 8am - 3pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure are...


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent (Inbound)** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£20,820.80 + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday to Friday between 3pm - 9pm including paid break **Holidays**: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years’ service Verisure are...