![Wave Direct Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Agent
2 weeks ago
**About us**
**Wave Direct is an online retailer specialising in Hot Tubs, Paddle Boards and Kayaks. We are a fast growing North East business, currently launching a new range of products. We welcome anybody interested in joining us during an exciting time. as we embrace growth within our team. If you're passionate about Customer Service and being part of the bigger picture, we'd love to hear from you**
Our work environment includes:
- Office based in the City Centre
- Opportunity to side step into other departments
- Growth opportunities
- Dog friendly office
Customer Service Agent
**Responsibilities**:
- Address customer inquiries, concerns, and complaints in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Follow company policies and procedures to uphold service standards
**Requirements**:
- GCSE or equivalent
- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Ability to work well in a team-oriented setting
**Job Types**: Full-time, Part-time, Permanent, Fixed term contract
Pay: £11.78 per hour
Expected hours: 24 - 40 per week
**Benefits**:
- Company events
- Employee discount
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Newcastle upon Tyne
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