Customer Service Agents

7 months ago


Newcastle upon Tyne, United Kingdom G.R.E. Recruitment Limited Full time

**Graduate Customer Service Agents x20 - Newcastle - Fully onsite - Up to £23,000**

Are you a Newcastle based recent graduate?

Are you passionate about providing excellent customer service?

Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?

I've partnered with a Global IT Consultancy who are looking for x20 Graduate Customer Service Agents to join their existing team supporting a Major UK High Street Bank with supporting their customers with enquiries and requests on their personal lending accounts.

As this role is fully onsite, they're looking for graduates based in the Newcastle area.

**Responsibilities**:

- Answer incoming customer calls and provide assistance with inquiries, complaints, and general questions
- Provide exceptional customer service by addressing customer concerns in a professional and timely manner
- Utilize phone etiquette to ensure positive interactions with customers
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to enhance the customer experience
- Perform data entry to accurately record customer information and interactions
- Communicate effectively with customers, both verbally and in writing

Qualifications:

- Excellent phone etiquette and strong communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Experience with upselling or sales is a plus
- Proficient in data entry and computer skills

The role will involve shift work covering the weekends too.

Shift patterns are: (6-8 week shift rotation pattern, allowing ample notice for scheduling)

Mon - Fri: 8am - 6pm, 10am - 8pm

Saturdays and Sundays: 8am - 6pm

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £15,797.59-£25,054.24 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Overtime
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

Ability to Commute:

- Newcastle upon Tyne (required)

Willingness to travel:

- 100% (required)

Work Location: In person


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