Sales Coordinator, Vip Clients

2 months ago


London, United Kingdom The Langham London Full time

**Sales Coordinator, VIP Clients**:
**Sales & Marketing - Travel Industry**:
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Luggage Porter to join our talented Concierge Department team. In this role, we are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Sale Coordinator, VIP Clients, your key focus will be to support the Director of Sales and be a point of contact for entertainment clients and high-touch clientele. You will help build client loyalty by:

- assisting with entertainment inquiries in a timely manner,
- maintaining files, preparing reports, updating reservations,
- setting amenities,
- updating billing/profiles/preferences,
- updating Salesforce and Opera systems,
- supporting VIP clients whilst in house, and
- being point of contact in addition to the Director of Sales.

Do you have?
- excellent customer service skills, the ability to go the extra mile and personalise interactions
- great interpersonal skills
- strong administrative skills
- previous experience of working in a similar style hotel, within rooms or support divisions
- previous experience in using Opera PMS and/or Salesforce systems
- the ability to work cohesively with all members of sales, marketing, reservations team

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- excellent career progression and personal development opportunities
- 4 weeks holidays plus 8 bank holidays (which attract time off in lieu and double pay when worked)
- meals on duty
- complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and s


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