VIP Sales Manager

4 weeks ago

London, United Kingdom MODE SEARCH Ltd. Full time

Mode Search is exclusively partnered with a Luxury Brand in their search for a VIP Sales Manager


This beautiful luxury womenswear label has become known in the industry as the epitome of modern femininity. The British brand offers both RTW and a bespoke couture. This position would be based in their West End flagship store, the successful candidate will report to the store Director.


ROLE DESCRIPTION

  • Build and maintain long-term relationships with VIP clients, providing personalized service.
  • Drive revenue by setting and achieving VIP sales targets.
  • Organize high-end events like trunk shows, private showings, and exclusive client experiences to boost engagement.
  • Identify and attract new VIP clients through networking and referrals.
  • Deliver world-class service, anticipating client needs and offering tailored recommendations.
  • Manage and train a small team, instilling luxury service standards and VIP sales techniques.
  • Act as a brand expert with deep knowledge of luxury products to guide VIP clients.
  • Track VIP sales, client acquisition, and satisfaction; manage CRM tools for client interactions.
  • Work with marketing, merchandising, and operations for a seamless VIP experience.
  • Stay informed on industry trends and competitors to keep strategies competitive.


PROFILE

  • 3+ years in luxury retail with VIP sales and client relationship management is essential.
  • Proven ability to lead and develop a sales team.
  • Strong in sales and negotiation with a client-centric approach.
  • Excellent communication skills to build trust with high-profile clients.
  • Experience in organizing luxury client events.
  • Deep knowledge of luxury fashion and bespoke services.
  • Familiar with CRM and sales reporting tools.
  • Skilled in handling challenging situations to ensure client satisfaction.
  • Willingness to work flexible hours to accommodate VIP clients.


You will have energy to match the brand’s culture along with excellent communication skills, client-centric mindset, the ability to balance day to day operations and strategic thinking and above all are looking to be part of a changing, evolving, exciting and successful journey which will offer you growth and opportunity.


For more information on this exciting opportunity please get in touch.

Please note that due to the high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.


If your application is successful, you will be contacted by us in due course.


You can also email your resume directly to us at info@modesearch.co.uk if you would like to apply

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