Administrative Assistant
3 weeks ago
An exciting opportunity has arisen for a highly motivated and forward thinking Administrator within the Integrated Therapies administrative team. You will be required to work on your own initiative to ensure the smooth running of the administrative functions of the Department.
You will have good communication skills, ability to work well in a team and excellent attention to detail and accuracy. You must have an excellent telephone manner, as you will be speaking to patients and their families on a daily basis. You will also need to be able to plan and prioritise effectively, work within defined deadlines and have the ability to work flexibly to meet the demands of the service. You will be confident with Microsoft Word, Excel and Power Point as well as a working knowledge of the Lorenzo patient administration system (or the ability to learn).
You will ideally already have experience of working within the NHS.
To provide general admin and clerical support to the clinical team as requested by the Team Lead.
Play an integral role in delivery of effective administrative team, providing appropriate administration support to registered patients.
To use the relevant IT systems including to register patients, make appointments, input clinical letters, and correspond with GP surgeries, as required.
To answer telephone enquiries in a polite, helpful, and efficient manner to ensure appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the appropriate person.
Support the administrative processes associated with outpatient clinics / referrals / inpatient referrals as required
One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
For full details of the responsibilities and duties of this role please see the attached job description.
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