Customer Service Representative

3 months ago

Edinburgh, United Kingdom Diligenta Full time

**Customer Service Representative - Exciting Opportunity for School & College Leavers** Earn up to £21840 - £23,000 per year**

**Entry level positions**

**Monday - Friday, 9am - 5pm, 35 hours per week**

**Central Edinburgh**

Are you nearing the end of your school career and looking to get straight into the world of work whilst still learning new skills along the way?

Diligenta, a leading company in the Life and Pensions sector, is searching for enthusiastic recent school leavers like you to join our team as Customer Service Representatives

Join our team as a Customer Service Representative in Edinburgh and contribute to our commitment to delivering outstanding service to every customer. With numerous opportunities available due to our expanding operations, you'll benefit from a central location and flexible working hours without evening or weekend shifts, allowing for a healthy work-life balance. A successful Customer Service Representative at our location values compassion and empathy as they provide support to customers as well as advising members on policy details, resolving queries, and collaborating with financial advisors.

**Benefits**:

- We offer 23 days holiday (not including bank holidays)
- Eligibility for our discretionary Variable Incentive Plan - giving you the chance to earn extra money each quarter depending on performance.
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
- Opportunities to grow with us and explore career opportunities within Diligenta and our global parent company, TCS (Tata Consultancy Services).

**What we're looking for**:

- These are **entry level positions**, all we ask for is some customer-facing experience, and we can teach you the rest.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customer need and place a real focus on **finding a solution** effectively and empathetically.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

**About us**:
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK

Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

**Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Job Reference: DGENTA02244

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