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Customer Experience Officer

4 months ago

Greenock, United Kingdom River Clyde Homes Full time

**Customer Experience Officer**:

- **Hours per week: 35 hours**:

- **Rate of pay: (£27,626 -£31,588)**:

- **Temporary until January 2025**

You will always look to deliver a ‘right first time’ service, at all times offering personalised solutions and tailored responses for all of our customers and the communities in which they live.

**Working at River Clyde Homes**

As one of the largest social housing providers in Scotland, we are rooted in our local communities and focused on delivering excellent services to our customers.

A large majority of River Clyde Homes' staff are based in our neighbourhoods living our values every day and striving to assist our customers in any way they can.

When you work for us, you will enjoy a generous benefits package that includes flexible working arrangements and family-friendly policies that help achieve a work-life balance. River Clyde Homes support hybrid working, and whilst you will be based in Inverclyde, you may not necessarily need to be in the office on a full-time basis.

Having a diverse and inclusive workforce is a very important aspect at RCH alongside employee growth and development. This has been highlighted with the accreditations we have received in both Investors in People and Investors in Young People.

**You can also expect**:

- 38 days paid holiday, inclusive of 5 fixed public holidays with the option to buy 5 more. This will increase to 41 days paid holidays after you have been for 5 years.
- Eligibility to join the Scottish Housing Associations’ Pension Scheme (SHAPS) Defined Contribution scheme.
- Life assurance scheme.
- Health & wellbeing reward package through Westfield Health.
- On-line employee discount scheme saving you money on holidays, bills and shopping through Westfield Rewards.
- Paid time off for community volunteering (WIN days).
- Eligible staff who have successfully completed their probationary period have access to join a salary sacrifice electrical vehicle scheme

**Salary**: £27,626.00-£31,588.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 25/04/2023