Customer Service Representative

6 months ago

Greenock, United Kingdom The Cigna Group Full time

Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
We have a number of exciting permanent opportunities to join Cigna as a Customer Service Representative where you will be part of our Global Service Centre supporting clients from across the globe.
Cigna will provide all the training and resources to successfully perform in the role. You will from time to time be required to attend the Greenock office as we transition to our new ways of working.

**Applicants should**:
Be available to work rotational shifts. Our opening hours are; Mon to Sun, 6am - 10pm.
Be available to work up to 1 in 4 weekend rotations.
Be able to commit to a 6-week induction training from our start date in October
Be able to travel to Cigna's Office in Greenock, Scotland

Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals through employers and intermediaries.
Cigna’s mission is to improve the health, well-being and peace of mind of those we serve.

**Cigna’s Customer Service Team**:
**The Role & Responsibilities**:
We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to):
Managing day to day queries from Cigna’s customers whilst putting the service experience at the center of all activities.
Adhering to the productivity and quality standards set by the management team.
Taking full ownership of all cases and following through up to the end. When required, scheduling follow-ups to keep the customer in the know regarding the progress of their query.
Keeping comprehensive records of all customer interactions in the customer relationship management (CRM) tool.
Handling and processing of medical reports and other highly confidential information in line with all relevant data privacy guidelines (GDPR in particular).
Obtaining & maintaining expert knowledge about all relevant tools, processes and documentations, but seeking advice from supervisors and higher management when needed.
Liaising with other department where required for the resolution of a query (claims analysts, medical advisers, finance department etc.).
In case you speak foreign languages, communicating with our customers in those specific languages (including the occasional translation of documents).

**What we are looking for**:
**Education & Work experience**:
Previous Customer Service Experience desired (ideally Contact Center, Reception or similar)
Good and active knowledge of other languages is a plus.

**Decision-making ability**: Quickly understands new situations and takes the right decisions for a fast and accurate resolution of incoming requests. Ability to navigate ambiguity.

**Communication**: Excellent Communication skills both with colleagues and external customers. The ability to emotionally connect with customer in distress is highly desirable.

**Accuracy**: High attention to details and a desire to work faultlessly.

**Efficiency**: Ability to work quickly through customer requests maintaining high quality standards.

**Team player**: Embraces and promotes a co-operative and friendly work-environment in an international and inclusive team.

**Discreet**: works discreetly with confidential (medical) information.
High resilience to work under pressure & the ability to multi-task.

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

  • Customer Service Representative

    2 weeks ago

    Greenock, Inverclyde, United Kingdom Domino's Careers UK Full time

    At Domino's Careers UK, we're seeking a Customer Service Representative to join our team in Greenock. This is an excellent opportunity to work in a fast-paced environment and provide exceptional customer service.As a Customer Service Representative, you will be responsible for taking orders and serving customers face-to-face and via telephone. You will also...

  • Customer Service Representative

    3 weeks ago

    Greenock, Inverclyde, United Kingdom Domino's Careers UK Full time

    We are seeking a Customer Service Representative to join our team in Greenock. As a key member of our store team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.Our ideal candidate will have a passion for providing great customer service, enjoy working as part of a team, and thrive in...

  • Customer Service Representative

    2 weeks ago

    Greenock, Inverclyde, United Kingdom Glenshire Group Full time

    Job DescriptionThe Freight Delivery Specialist role involves working closely with our customers to understand their needs and deliver solutions that meet their expectations. You will be required to communicate effectively with customers, colleagues, and management to ensure seamless delivery operations.As a representative of Glenshire Group, you will embody...

  • Mortgage Customer Service Representative

    6 months ago

    Greenock, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Mortgage Customer Service Representative - We’ll look to you to...

  • Mortgage Customer Service Representative

    6 months ago

    Greenock, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Mortgage Customer Service Representative - We’ll look to you to...

  • Customer Service Representative

    3 weeks ago

    Greenock, Inverclyde, United Kingdom Tesco Full time

    About UsTesco, a leading retail company, is seeking a Customer Service Representative to join our team in Greenock Extra.Compensation and BenefitsThe successful candidate can expect a competitive hourly rate of £13.15, with opportunities for additional payments depending on location and skills.In addition to a minimum of 16 guaranteed hours per week, we...

  • Customer Service Representative

    3 weeks ago

    Greenock, Inverclyde, United Kingdom 2022 - Chief Operating Office Full time

    As a Customer Service Representative at Virgin Money, you will play a vital role in delivering exceptional banking experiences to our customers. This is an exciting opportunity to join a dynamic team that values diversity and inclusivity.About the RoleWe are seeking a highly motivated and customer-focused individual who can provide outstanding support to our...

  • Customer Service Representative

    4 weeks ago

    Greenock, Inverclyde, United Kingdom Tesco Full time

    About the RoleAt Tesco, we're looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives in our Greenock store. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer service, ensuring our customers have an engaging and satisfying shopping experience.Key...

  • Health Insurance Service Representative

    1 week ago

    Greenock, Inverclyde, United Kingdom Cigna Health and Life Insurance Company Full time

    Cigna Health and Life Insurance Company is looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling enquiries and claims processing in an efficient and timely manner, ensuring that our customers receive the best possible service.You will work closely with...

  • Customer Service Assistant

    6 months ago

    Greenock, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistants - 16 hrs** SPAR Greenock **About** us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner...

  • Customer Service Advisor

    6 months ago

    Greenock, United Kingdom Jewson Full time

    Are you based in the **Greenock** area? Do you have a passion for working with people? **Jewson, **a leading building materials distributor in Northern Europe, is on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career...

  • Customer Service Administrator

    5 months ago

    Greenock, United Kingdom Parmar Staffing Full time

    **Customer Service Administrator - Greenock** We are recruiting for a friendly Customer Service Administrator who is a team player to work within a small team of administrators for a growing trade counter business based in Greenock. Experience of working as an administrator with excellent customer service is essential. Experience of working within a trade...

  • Customer Service Ambassador

    3 weeks ago

    Greenock, Inverclyde, United Kingdom Domino's Careers UK Full time

    Delivering Great Customer ExperiencesWe are looking for a talented Customer Service Ambassador to join our team in Greenock, Scotland. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring that every customer leaves our store satisfied.What We Offer:A competitive salary of £8.95 - £10.40 per...

  • Customer Service Advisor

    6 months ago

    Greenock, United Kingdom Yorkshire Building Society Full time

    If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because...

  • Customer Service Executive

    6 months ago

    Greenock, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Greenock About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Greenock Used Car branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to...

  • Customer Service Executive

    6 months ago

    Greenock, United Kingdom Arnold Clark Full time

    **Salary**: £24,500 plus benefits **Type of work**: Permanent **Location**: Greenock About the role We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Greenock East Hamilton St Used Cars branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with...

  • Customer Service Executive

    6 months ago

    Greenock, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Greenock About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Greenock VW branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to grow Generous...

  • Sales and Customer Service Coordinator

    2 weeks ago

    Greenock, Inverclyde, United Kingdom PG Paper Company Ltd. Full time

    We are an award-winning company seeking a proactive and detail-oriented sales and customer service professional to support our sales department. This role will ensure excellent customer service by processing sales orders accurately and ensuring timely fulfilment and delivery.Key ResponsibilitiesProcess sales orders accurately and ensure timely fulfilment and...

  • Customer Service Assistant/supervisor

    6 months ago

    Greenock, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/ Supervisor, Greenock** **Hours per week: 20 (3 x shifts)** **Hourly rate: £11.50 - £12.00 per hour** **Shift pattern (if applicable): You must be fully flexible from Monday - Sunday to work a minimum of 3 shifts per week.** If working between the hours of 11pm and 6am, you will receive an additional £1.50 per...

  • Temporary Customer Service Administrator

    6 months ago

    Greenock, United Kingdom Allstaff Full time

    **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Resolve customer complaints or issues by investigating the problem and providing appropriate solutions - Maintain accurate and detailed customer records - Deal with payments, repairs, complaints, factoring issues - General reception and administration...