Customer Service Advisor

4 months ago

Greenock, United Kingdom Yorkshire Building Society Full time

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

**About the Role**

As a Customer Service Advisor you’ll:

- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Greenock Branch.

Come and join our exciting team in Greenock branch where we are looking for someone enthusiastic and driven to help us continue to grow our branch in our local community. This role is a flexible working role and is a key role within our branch and would be most suited to someone who is flexible to work 24.5 hrs on a rota basis, Monday - Friday 9-5. What also makes this role really appealing is the work-life balance that it can also bring to the individual. Need a day off to do something important? We can work flexibly to accommodate this and leave your annual leave for those really exciting holidays instead

We have a strong team dedicated to the best possible customer care and outcomes which has helped Greenock branch continue to be an integral part of the community for 50+ years and continues to grow from strength to strength with new and existing customers. A major factor behind the success of our branch is the dedication our team have towards customer rapport and relationship building which makes our roles that bit more wholesome.

No working day in branch is ever the same. From serving customers on our counter, opening or changing accounts, helping us prepare and deliver Money Minds sessions to help educate adults and children on all matters money, to preparing and delivering frauds and scams sessions - we really are a branch that like to keep busy and are passionate about purposeful working

YBS Greenock branch is located on West Blackhall Street and in close proximity to all other financial institutions making our branch easily accessible and vibrant within the financial sector of the town. The branch is close to both Greenock bus and train stations making the branch a short walk to the public transport links.

**About You**

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.

**About Us**

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

**Flexibility** - We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

**Annual Leave **- For all of your hard work and commitment we’ll reward you with a whopping 33 days holiday inclusive of bank holidays, along with the option to purchase more.

**Development** - At YBS we want you to feel challenged. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.

**Inclusivity** - We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

**Giving Back **- You’ll have 31 hours of paid leave each year to get involved with purposeful and skills-based volunteering activities that support our local communities, such as financial wellbeing, financial

  • Customer Service Advisor

    4 months ago

    Greenock, United Kingdom Jewson Full time

    Are you based in the **Greenock** area? Do you have a passion for working with people? **Jewson, **a leading building materials distributor in Northern Europe, is on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career...

  • Customer Advisor

    5 months ago

    Greenock, United Kingdom Boots Full time

    Summary Job Reference: - 229004BR Greenock, Hamilton Way Fixed Term 4 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...

  • Customer Service Representative

    2 weeks ago

    Greenock, Inverclyde, United Kingdom BT Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide outstanding customer service, answering customer queries and...

  • Customer Service Representative

    2 weeks ago

    Greenock, Inverclyde, United Kingdom Yorkshire Building Society Full time

    About the RoleAs a Customer Service Advisor, you'll be the face of our Yorkshire Building Society, providing exceptional support to our members in branch, over the phone, and online. You'll be the go-to person for all their queries, and you'll take pride in delivering a personalized experience that leaves a lasting impression.Your Key ResponsibilitiesBuild...

  • No7 Advisor

    4 months ago

    Greenock, United Kingdom No.7 Boots Full time

    Greenock, Hamilton Way Part-Time Permanent - The salary for this role is £24,245.10 - £26,884.69 depending on location. - No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. - Who we are - Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We...

  • No7 Advisor

    4 months ago

    Greenock, United Kingdom Boots Full time

    Summary Job Reference: - 228421BR Greenock, Hamilton Way Permanent 21.5 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7, Liz...

  • HR Advisor

    1 month ago

    Greenock, United Kingdom Cigna Global Full time

    Job Title: HR AdvisorAt Cigna Global, we are seeking an experienced HR Advisor to join our team. As an HR Advisor, you will play a key role in delivering professional, consistent, and commercially compliant HR guidance and advice services to employees and line managers within our organization.Main Responsibilities:Provide detailed and accurate HR and...

  • HR Advisor

    1 month ago

    Greenock, United Kingdom Cigna Global Full time

    Job Title: HR AdvisorAt Cigna Global, we are seeking an experienced HR Advisor to join our team. As an HR Advisor, you will play a key role in delivering professional, consistent, and commercially compliant HR guidance and advice services to employees and line managers within our organization.Main Responsibilities:Provide detailed and accurate HR and...

  • No7 Advisor

    5 months ago

    Greenock, United Kingdom No.7 Boots Full time

    Greenock, Hamilton Way Part-Time Permanent The salary for this role is £24,245.10 - £26,884.69 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe...

  • Customer Advisor

    5 months ago

    Greenock, United Kingdom Boots Full time

    Job Reference: 208439BR Greenock, Hamilton Way Fixed Term Full-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...

  • Customer Experience Advisor S1 Everyday Banking

    5 months ago

    Greenock, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Greenock Country: United Kingdom **Join our community** We are currently recruiting Customer Service colleagues on a 12 month fixed term contract with a starting package of **£24,468 **this is made up of a base salary of **£22,400 **along with an additional **£500 **flexible benefit and up to a...

  • Retail Advisor

    2 months ago

    Greenock, United Kingdom BT Group Full time

    Retail Advisor Working Hours – 30 Hours Per Week Location – Greenock £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the...

  • Retail Advisor

    1 month ago

    Greenock, United Kingdom EE Retail Full time

    Retail Advisor Working Hours –30 Hours Per Week Location – Greenock £12.34 p/h plus 20% on target commissionEveryone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Retail Advisor

    1 month ago

    Greenock, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours – 30 Hours Per WeekLocation – Greenock£12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and...

  • Retail Advisor

    2 months ago

    Greenock, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours –  30 Hours Per WeekLocation – Greenock£12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products...

  • Retail Advisor

    1 month ago

    Greenock, United Kingdom EE Retail Full time

    Retail AdvisorWorking Hours –  30 Hours Per WeekLocation – Greenock£12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products...

  • Customer Service Representative

    1 month ago

    Greenock, Inverclyde, United Kingdom Lidl in Deutschland Full time

    {"title": "Customer Assistant", "description": "OverviewLidl is a dynamic and fast-paced retail environment where no two shifts are the same. As a Customer Assistant, you will be the face of our store, providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    2 weeks ago

    Greenock, Inverclyde, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a Customer Assistant, you will be the face of Lidl, providing exceptional customer service and ensuring that every customer receives a warm and welcoming experience.Key ResponsibilitiesProvide excellent customer service, responding to...

  • Customer Service Representative

    1 week ago

    Greenock, Inverclyde, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer...

  • Customer Service Assistant

    5 months ago

    Greenock, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistants - 16 hrs** SPAR Greenock **About** us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner...