Customer Experience Advisor S1 Everyday Banking
8 months ago
Customer Experience Advisor | S1 | Everyday Banking | Greenock
Country: United Kingdom
**Join our community**
We are currently recruiting Customer Service colleagues on a 12 month fixed term contract with a starting package of **£24,468 **this is made up of a base salary of **£22,400 **along with an additional **£500 **flexible benefit and up to a **£1,568 **discretionary performance related bonus.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)
**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
**What else you need to know.**
In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.
The role is based in our Greenock branch.
**Everyday Inclusion.**
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
**How we’ll reward you.**
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.
- Starting salary of £22,400 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
**Right to work in the UK.**
**What to do next.**
If this sounds like a role you’re interested in, then please apply.
-
Customer Advisor
2 weeks ago
Greenock, United Kingdom Search Consultancy Full timeCUSTOMER SERVICE ADVISOR Greenock (Hybrid) £10.16/ Hour Monday - Friday Customer service and data entry hybrid role based in Greenock office. Role involves cancelling / maintaining and updating information relating to the policies via an outlook work queue. Monday to Friday role unless you take overtime at the weekends. Shift Pattern between 830-5...
-
Customer Service Advisors
2 weeks ago
Greenock, United Kingdom Alexander Mann Solutions Full timeAMS is currently seeking self-motivated individuals for Customer Service Advisors based in **Greenock**. Whatever your background, if you are Customer focused and self-motivated this could be an excellent opportunity for you to join a major high street bank. **You will need first class customer service skills, be comfortable with different computer systems...
-
Customer Advisor
7 months ago
Greenock, United Kingdom Boots Full timeSummary Job Reference: - 229004BR Greenock, Hamilton Way Fixed Term 4 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...
-
Retail Customer Advisor
7 months ago
Greenock, United Kingdom Three Full timeWe're recruiting for a 12 hour vacancy in our Greenock Three Store. Typically working 2 - 3 over 7 days, weekends essential. **Why choose Three?** We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge? Right now, we’re looking for a cool, friendly, ambitious individual to...
-
Retail Customer Advisor
7 months ago
Greenock, United Kingdom Three Full timeWe're recruiting for a 12 hour vacancy in our Greenock Three Store. **Why choose Three?** We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge? Right now, we’re looking for a cool, friendly, ambitious individual to join our award-winning Retail team. **We can offer you...
-
Parts Advisor
2 weeks ago
Greenock, United Kingdom Alliance Automotive Group Full time**Do you want to work for an automotive market leader?** Alliance Automotive Group (AAG) are a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket. We operate in the UK, Ireland, France, Germany, Poland, and Netherlands. We are a subsidiary of Genuine Parts Company (GPC), the largest worldwide automotive...
-
Customer Experience Host
3 weeks ago
Greenock, United Kingdom Arnold Clark Full timeWe’re recruiting for a Receptionist at our popular Used Car branch in Greenock. **Hours**:Monday to Friday, 8.30am - 5.30pm. At Arnold Clark, you’ll be known as a Customer Experience Host, we believe that first impressions count, and that outstanding customer service should begin the moment our customers enter the showroom. As a Customer Experience...
-
Customer Advisor
7 months ago
Greenock, United Kingdom Boots Full timeJob Reference: 208439BR Greenock, Hamilton Way Fixed Term Full-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...
-
Mortgage Customer Service Representative
7 months ago
Greenock, United Kingdom NatWest Group Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Mortgage Customer Service Representative - We’ll look to you to...
-
Mortgage Customer Contact Specialist
4 days ago
Greenock, United Kingdom NatWest Full timeJoin us as a Mortgage Customer Contact SpecialistWe’ll look to you to deliver excellent service to our customers, always keeping their needs and financial goals in mind You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them It’s a great opportunity to develop...
-
Mortgage Customer Service Representative
7 months ago
Greenock, United Kingdom NatWest Group Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Mortgage Customer Service Representative - We’ll look to you to...
-
Parts Advisor
2 weeks ago
Greenock, United Kingdom Alliance Automotive Group UK Full timeAre you an ambitious Parts Advisor looking to work for a successful company in the automotive industry? **What’s in it for you?** - Competitive salary package + excellent bonus - Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits - Work Pattern: Monday to Friday - working alternate Saturdays (half day) -...
-
No7 Advisor
7 months ago
Greenock, United Kingdom No.7 Boots Full timeGreenock, Hamilton Way Part-Time Permanent The salary for this role is £24,245.10 - £26,884.69 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe...
-
Mortgage Customer Contact Specialist
4 days ago
Greenock, United Kingdom NatWest Full timeJoin us as a Mortgage Customer Contact SpecialistWe’ll look to you to deliver excellent service to our customers, always keeping their needs and financial goals in mindYou’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for themIt’s a great opportunity to develop...
-
Customer Service Advisor
1 week ago
Greenock, United Kingdom Cigna Global Full timeDo you have a passion for helping others and ensuring customers have the best experience possible? * Would you liek to work for a fortune 100 company that offr a first class benefit package?We have a number of exciting permanent opportunities to join Cigna as a Customer Service Representative where you will be part of our Global Service Centre supporting...
-
Sales Advisor
2 weeks ago
Greenock, United Kingdom EE Full time**Where**: Site Location **Full time**: Permanent **Salary**: £20,511 plus regular bonuses **Hourly rate**: £10.52 **The Role** Are you someone with enthusiasm and belief in providing an excellent **sales** experience alongside customer service? If so, we are looking for people like you to join our frontline Customer Sales teams as an advisor. You will be...
-
Sales Advisor
2 weeks ago
Greenock, United Kingdom Appcastenterprise Full time**Sales Advisor** You’ll be the person our customers call when they want to make changes to their packages. Customers might want to add more services, save money or get a better value deal.Sometimes they may even want to leave us. This role is all about asking questions to understand what’s really important to the customer.You’ll need to get to know...
-
Customer Service
3 weeks ago
Greenock, United Kingdom Royal Bank of Scotland Full timeOur people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Greenock. -...
-
Sales Advisor
3 weeks ago
Greenock, United Kingdom Appcastenterprise Full time**Where**: Greenock **Full time**: Permanent **Salary**: £20,511 Basic salary plus uncapped commission **Hourly rate: **£10.52 Want a new challenge?** Sounds Good** Somewhere you get loads of benefit’s? **Sounds Good** What about a brilliant career? **Sounds Good** How about some working from home? **Sounds Good** **What’s in it for you?** We...
-
Customer Service Representative
2 weeks ago
Greenock, United Kingdom Trusted Recruitment Ltd Full timeWe are delighted to be working exclusively with our Global Healthcare client who are looking to recruit a number of Customer Service Advisors for their Greenock and Glasgow Site. Job Details: Full Time/Permanent Role Start Date - 6th February Hours - 35 Hours per week, must be flexible to work between 7am & 11pm Monday - Sunday Salary - Competitive with...