Customer Service Advisors
3 days ago
AMS is currently seeking self-motivated individuals for Customer Service Advisors based in **Greenock**. Whatever your background, if you are Customer focused and self-motivated this could be an excellent opportunity for you to join a major high street bank.
**You will need first class customer service skills, be comfortable with different computer systems and enjoy a fast-paced environment, all whilst working as part of a great team.**
**What you’ll do**:
**The skills you’ll need**:
You will ideally have some previous Customer Service experience; however, it is more important that you can demonstrate previous experience of engaging and communicating effectively with people. Telephony experience is an advantage, but not essential. IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.
We’re also looking for you to demonstrate:
- The determination to go the extra mile for our customers every day to provide that truly personal service.
- The ability to achieve quality results while maintaining high levels of detail
- Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
- Good organisational skills and an enthusiasm to keep learning and developing new skills
**What else you’ll need to know**:
7 weeks of training will be provided. Week 1-3 takes place Mon-Fri, 09:00-17:00. Week 4 onwards includes 10:00-18:00 and 12:00-20:00.
Our client operates as a 24/7 department, so you’ll need to be flexible and commit to working a rotating work pattern. Your hours will be between 8am and 10pm Monday - Sunday.
It is imperative that you pass our clients pre-employment screening which includes a credit check and 2 years referencing.
Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Ref: GRCSA030322
**Job Types**: Full-time, Temp to perm
Contract length: 12 months
**Salary**: £10.51 per hour
Schedule:
- 8 hour shift
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