Rch Modern Apprenticeship Customer Experience

5 months ago


Greenock, United Kingdom River Clyde Homes Full time

**Status: Temporary for 18 months**

**Hours: 35 hours per week**

The purpose of this role is to provide a full administration support service to the Customer Services Directorate.

Administration duties which include the following:

- Meeting and greeting customers at RCH reception
- Ordering item such as stationery and PPE
- Photocopying and distributing paperwork to relevant people
- Attending meetings to take minutes
- E-mail minutes and agenda for meetings
- Liaise with the Finance team to ensure the accurate and timely processing of invoices and purchase orders
- Communicate with customers, internal and external, in a courteous and supportive manner and deal with vulnerable customers in a sensitive manner
- Be able to successfully complete MA in Business and Administration SCQF Level 6 qualification.
- Any other tasks as required to provide full administration support services to the Customer Services Directorate.

To be successful in this role you must have a positive outlook where you are enthusiastic, willing to learn, punctual, reliable, and self-motivated, with a good attention to detail.

You also must have National 4 (Grade C or above) or above in English and Maths and good writing skills alongside a working understanding of the basic function of IT packages inc. Microsoft Word and Excel.

RCH Group consists of River Clyde Homes (RCH) and its subsidiary, Home Fix Scotland Ltd (HFS).

River Clyde Homes is an affordable housing provider that owns and manages over 6,100 homes and provides factoring services to a further 2,200 customers in the Inverclyde area. RCH is the parent company and is supported by its subsidiary company, Home Fix Scotland, who provide a repairs and maintenance specialised service to RCH customers. RCH Group currently employs 295 members of staff, including 59 specialist trade operatives.

RCH Group’s vision is 'Improve Lives and Places' and our purpose and values underpin everything we do. We pride ourselves in investing in our employees and the wider community.



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