Bookings Coordinator
4 months ago
**Mon-Thurs 9am-5.30pm**
**Fri 9am-5pm**
**Permanent full time**
- Benefits_
28 days holiday
Company Pension scheme
On-site parking
**Responsibilities of the Booking Coordinator**:
- Opening jobs and loading it on to the system software.
- Speaking to clients and booking in appointments for maintenance issues and project work.
- Organising engineers diaries in logístical manner to provide complete instructions for the job.
- Taking ownership and handling the communication on job from start to finish.Updating clients on jobs in progress, jobs completed, or quotes requested.
- Updating residents on progress and delays on the jobs.
- Developing an understanding of rotating and moving the diary over (logistics of bookings).
- Gaining knowledge of prioritising jobs and adapting and controlling the engineer’s directions on the road.
**Key Skills of the Booking Coordinator**:
- Excellent customer service skills, especially when approaching clients.
- Excellent telephone manners and professional call handling skills.
- Strong time management skills and working with tight deadlines.
- Good organisation skills for prioritising jobs and managing workload.
- Computer literate with a good knowledge of Microsoft Outlook including Word and basic Excel.
- Ability to undertake tasks and accept responsibilities in relation to these from beginning to completion.
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