Conference & Events Manager

3 days ago


Wimbledon, United Kingdom Elior Full time

Company description:
At Elior we're enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.
We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.
Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us,and we are committed to delivering delicious and healthy food, which is ethically sourced.
And we're committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We've lots to shout about with our strong and united approach in tackling many important global sustainability issues.
This role sits within our stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locallysourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.

Job description:
Working for Elior you will be expected to have:

- Strong knowledge of the conference sector with established links and networks within both national and regional corporate and booking agent markets.
- A strong knowledge of all areas of profit/loss accounts and budgets are essential.
- Ability to identify remedial actions when challenges to agreed budget arise.
- Experience of creating proposals, reports and sales plans to explain to stakeholders the direction of the business is essential and required on a regular basis.
- Provide day-to-day leadership, operational advice, best practice and guidance to the sales team in line with business objectives and company standards to achieve and maximise set targets.
- Ultimately, be a leader with a keen eye for developing people, have an established record in succession planning and cultural change. Be able to influence at all levels, be a self-starter and able to motivate and encourage a team to deliver success in a fast-paced,often pressurised environment.

Profile description:
The skills and experience required from the Conference & Events Manager are:

- Proactively manage the annual site conference and event sales budget and business plan, meets and achieve challenging sales targets and exceed industry standards.
- Ensures offers and initiatives are implemented to deliver growth, profitability and continuous improvement through all channels.
- Leads in the creation of the conference and event business plan, along with encouraging the sales team to contribute.
- Coordinates site sales activities as listed (but not limited to) below:

- Annually produce and implement a strategic conference and event business plan.
- Quarterly create a rolling marketing communications plan that is in agreement with the client's Marketing Department.
- Every six months analyse data and present a sales strategy update.
- Produce a month end report with in depth detail of past month sales performance including conversion, business mix and lost business.
- Provide an accurate twelve-month sales forecast on a weekly basis, to monitor business on the books and where necessary, to achieve budget implement a short term action plan.
- Weekly produce accurate summaries for Accounts including year on year growth percentage.
- Grow, manage and sustain all key accounts through the support of the National Sales Manager, with account plans for each.
- Grow, manage and maintain all resellers and agents, through the assistance of the National Sales Manager, with account plans for each.
- Implements the company's sales standards and procedures and actively monitor to ensure all set criteria are met, as per the Service Level Agreement (SLA). Evolve and develop said SLA.
- Liaise and work closely with the client's marketing department to ensure the creation of branded marketing is per brand guidelines.
- Display solid knowledge of the conference and event industry and produce and shares industry intelligence as required to influence and develop the strategic direction of the offer.
- Think creatively and generate new ideas, to grow the business and enhance revenue and profitability for the unit in future years.
- Analyse conversion of business to quickly identify growth/loss, implement actions where necessary

We offer:
As part of your package, we are offering a salary up to £36,000 per annum.
This role also comes with a workplace pension, life insurance (x2), 28 days holiday - pro-rata (including Bank Holidays) increasing to 31 days after 3 years' service. You can also purchase up to 5 additional days annual leave.


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