Property Complaints Specialist

1 month ago

London, United Kingdom Alexander Mann Solutions (AMS) Full time

**Job Description Summary**:
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Zurich to support contingent recruitment hiring. On behalf of Zurich, AMS are looking for a **Property Complaints Specialist **for a **3-month **contract based **remotely.**

At Zurich we believe in creating a brighter future for our customers, partners, our people and the planet by providing products and services which have a positive impact on people's lives. We want to be one of the most responsible businesses in the world.

In the UK, Zurich provide a suite of general insurance products covering business, casualty, motor, property and travel insurance, life insurance and pensions products to individuals and corporate customers. We employ over 4,500 people in the UK and are based across a number of locations with our head office being in Swindon.

**Purpose of the Role**:
We are looking for complaint’s handlers to join us helping customers when they need us the most, by professionally assessing their complaint and reaching fair decisions promptly. We are looking for people who put the customer at the heart of everything they do, when dealing with their complaints in Property Insurance.

As a complaint handler you will be expected to effectively manage a caseload of customer complaints while liaising between our multiple functions, suppliers, and our customers to understand a full view of their end-to-end journey to reach an impartial, fair, and reasonable outcome for all parties.

**Responsibilities of the role**:

- Always demonstrate empathy towards our customers, whilst understanding the context of their challenges
- Investigate all complaints in a fair, consistent and effective way, engaging with a wide range of stakeholders as appropriate
- Identify and analyse key information to support decisions
- Deliver consistent, professional, prompt, and fair responses and communicate in a highly effective manner
- Ensure all regulatory principles are adhered to
- Manage a complaints caseload
- Support root cause and trend analysis
- Support our culture of continuous improvement within the team and wider business
- Utilise assertiveness, influencing and negotiating skills
- Be a great team player, demonstrating role model behaviours
- Demonstrate resilience and a positive can-do attitude whilst always acting with integrity
- Previous experience within Property claims/complaints
- Strong time management skills to ensure targets are met
- Excellent customer services skills and have empathy towards customers
- Motor and Travel insurance experience is desirable

**Next steps**
**_
This client will only accept workers operating via an Umbrella or PAYE engagement model._**

At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Job Reference: ZU0100841

  • Property Services Complaints Officer

    2 weeks ago

    London, United Kingdom The Riverside Group Full time

    **Job Title**:Property Services Complaints Officer **Contract Type**:Permanent **Salary**:£33,485 per annum **Working Hours**:35 hours per week **Working Pattern**:Monday to Friday **Location**:Arlington House, London - Hybrid **The difference you will make as a Property Services Complaints Officer**: The Property Services Complaints Officer is...

  • Complaints Handler

    1 week ago

    London, United Kingdom MLM Search Ltd Full time

    Are you an experienced in handling insurance claims and customer complaints? We are seeking a dedicated Complaints Associate to join a leading insurer, which operates within residential and commercial property sector. Key Responsibilities: Handle and resolve complaints related to property insurance claims click apply for full job details

  • Complaints Handler

    1 week ago

    City of London, Greater London, United Kingdom MLM Search Ltd Full time

    Are you an experienced in handling insurance claims and customer complaints? We are seeking a dedicated Complaints Associate to join a leading insurer, which operates within residential and commercial property sector. Key Responsibilities: Handle and resolve complaints related to property insurance claims. Investigate and analyse the root causes of...

  • Property Services Complaints Officer

    2 weeks ago

    London, United Kingdom Riverside Full time

    Job Title:  Property Services Complaints Officer  Contract Type:  Permanent  Salary:  £33,485 per annum Working Hours:  35 hours per week Working Pattern:  Monday to Friday  Location: Arlington House, London - Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a...

  • Complaints Handler

    1 week ago

    City of London, United Kingdom MLM Search Ltd Full time

    Are you an experienced in handling insurance claims and customer complaints? We are seeking a dedicated Complaints Associate to join a leading insurer, which operates within residential and commercial property sector.Key Responsibilities:Handle and resolve complaints related to property insurance claims.Investigate and analyse the root causes of complaints...

  • Property Services Complaints Officer

    1 month ago

    London, United Kingdom Noble Recruiting Full time

    **Property Services Complaints Officer** **Start: March (11 week contract)** **Location: Fleet House, EC4V6AL** **Salary: £15.93 p/Hour** **Our client**: Our client are one of the largest Housing Associations in the South-East of England and are looking for multiple Property Services Complaints Officers to join their busy team. **Main purpose of the...

  • Property Services Complaints Officer

    4 weeks ago

    City of London, United Kingdom Noble Recruiting Full time

    **Property Services Complaints Officer** **Start: March (11 week contract)** **Location: Fleet House, EC4V6AL** **Salary: £15.93 p/Hour** **Our client**: Our client are one of the largest Housing Associations in the South-East of England and are looking for multiple Property Services Complaints Officers to join their busy team. **Main purpose of the...

  • Customer Experience

    7 days ago

    London, United Kingdom Sellick Partnership Full time

    Customer Complaints Specialist Remote working - with occasional travel to Leicestershire 35 Hours a week, 8-6PM £25-30 Per Hour, Weekly Pay Temporary Ongoing Sellick Partnership are recruiting on behalf of a Housing organisation based in the East Midlands for a number of remote working Customer Complaints Specialists. The ideal candidate will have...

  • Complaints Paralegal

    2 weeks ago

    London, United Kingdom Michael Page Legal Full time

    An exciting opportunity has arisen for a Complaints Paralegal with an interest in property law to join a prestigious legal team. The successful candidate will have the responsibility to handle and resolve customer complaints in a professional and timely manner. Client Details Our client is a respected leader in the property industry, boasting a portfolio of...

  • Complaints Paralegal

    2 weeks ago

    London (Central), United Kingdom Michael Page Legal Full time

    An exciting opportunity has arisen for a Complaints Paralegal with an interest in property law to join a prestigious legal team. The successful candidate will have the responsibility to handle and resolve customer complaints in a professional and timely manner.Client DetailsOur client is a respected leader in the property industry, boasting a portfolio of...

  • Complaints Manager

    1 month ago

    London, United Kingdom Morgan Sindall Property Services Full time

    We’re currently looking to recruit a **Complaints Manager** to join our team based at our hub in Goldney Road. **About the Role** Joining us as a Complaints Manager, you’ll have overall responsibility for the management and administrative compliancy of our Moran Sindall Integration System (MSi), monitoring and actively managing the day-to-day service...

  • Property Management Assistant

    1 week ago

    London, United Kingdom Trust Property Management Full time

    OFFICE HOURS: 09:00 - 18:00 Monday to Friday with 1 hour for lunch (plus evening meetings with our Clients as required) 1. You will be responsible as part of a team, for the successful management of our RMC portfolio. 2. To generally assist in the management and overseeing of operations, maintenance, administration and improvement of residential properties...

  • Property Administrator

    1 month ago

    London, United Kingdom Collins Property Recruitment Full time

    Collins Property Recruitment are working with a long established and independent Property Investment Company in Hampstead NW London. They are currently seeking a Property Administrator for a maternity contract. Duties and responsibilities: - Maintaining and updating the database with up-to-date accurate information. - Checking demands to be raised to...

  • Senior Complaints Officer

    1 month ago

    London, United Kingdom Foxtons Full time

    **About The Role**: Due to an internal move, Foxtons is looking for a skilled complaints officer to join our Compliance team! This is a hands-on role requiring an organised, focused and assertive individual with excellent analytical and written communication skills. **KEY RESPONSIBILITIES AND SKILLSETS**: - Assigning incoming complaints to the relevant...

  • Complaint Case Assistant

    2 hours ago

    London, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Temporary- Location: - City of London- Industry: - Property Services- Salary: - Up to £28000 per annum- REF: - EM10032_1678467325- Contact Name: - Elle Muller- Job Published: - about 4 hours ago**Complaints Case Assistant** **£28,000 per annum** **Temporary position - 3 months initially, extension likely** **Completely remote position **We...

  • Administrator - Property

    4 weeks ago

    South West London, United Kingdom Abbatt Property Services Full time

    **Position**: Administrator **Location**: SW London **Salary**: £28,000 to £30,000 depending on experience Our client is looking for a well presented and organised Administrator to join their prestigious property company, located in South West London. Excellent verbal and written communication skills. Proficient in IT, numeracy and MS...

  • Administrator - Property

    1 month ago

    South West London, United Kingdom Abbatt Property Services Full time

    **Position**: Administrator **Location**: SW London **Salary**: £28,000 to £30,000 depending on experience Our client is looking for a well presented and organised Administrator to join their prestigious property company, located in South West London. Excellent verbal and written communication skills. Proficient in IT, numeracy and MS...

  • Administrator Administrator

    7 days ago

    Greenwich, Greater London, United Kingdom One Property Recruitment Full time

    One Property Recruitment have been instructed upon the search for a Property Administrator for a high-end Property Management firm in Greenwich. Your main duties will be to support a group of Directors as well as the wider business in terms of office duties, all the while gaining invaluable experience to progress your career within the property sector....

  • Administrator Administrator

    4 weeks ago

    Greenwich, Greater London, United Kingdom One Property Recruitment Full time

    One Property Recruitment have been instructed upon the search for a Property Administrator for a high-end Property Management firm in Greenwich. Your main duties will be to support a group of Directors as well as the wider business in terms of office duties, all the while gaining invaluable experience to progress your career within the property sector....

  • Repairs Complaints Investigator

    4 hours ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Repairs Complaints Investigator** **Location: Ealing Office base - 3 days per week in the office** **Salary: £33,000-35,000** **Contract: Permanent, Full time, 37.5 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and...