Property Services Complaints Officer

2 weeks ago


City of London, United Kingdom Noble Recruiting Full time

**Property Services Complaints Officer**

**Start: March (11 week contract)**

**Location: Fleet House, EC4V6AL**

**Salary: £15.93 p/Hour**

**Our client**:
Our client are one of the largest Housing Associations in the South-East of England and are looking for multiple Property Services Complaints Officers to join their busy team.

**Main purpose of the role**:
You will be responsible for handling complaints from start to finish, determining whether compensation is applicable according to their compensation framework. You will ensure complaints and associated enquiries are completed to deadline and negate and preventthe escalation of complaints.

**Main duties & responsibilities**:

- To ensure all complaints and enquiries are dealt with in a professional manner.
- Pro actively liaise with the complainant to keep them informed about progress and manage their expectations regarding a realistic outcome
- Application of creative solutions to streamline and improve current processes
- Providing support and participating in special project work as and when required
- To act upon feedback from the Service Improvement Team to improve complaint handling, resolution, and offers of redress

**Ideal person specification**:

- A logical, thorough, and analytical approach to problem solving
- Excellent written communication skills - able to present and communicate in a clear, succinct, and compelling manner
- Ability to manage customer expectations and be clear about what can and can’t be done
- Results oriented, works efficiently and accurately within set timescales
- Works well in a team environment, readily shares ideas, information and best practice with colleagues and partners

**IMPORTANT INFORMATION**

**Noble Recruiting Limited is an independent, family-run recruitment agency, based in Wickford, Essex. We are an equal opportunities employer and have been acting as an employment agency for permanent recruitment and an employment business for thesupply of temporary workers for over 15 years.



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