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Complaints Paralegal

4 months ago

London, United Kingdom Michael Page Legal Full time

An exciting opportunity has arisen for a Complaints Paralegal with an interest in property law to join a prestigious legal team. The successful candidate will have the responsibility to handle and resolve customer complaints in a professional and timely manner.

Client Details

Our client is a respected leader in the property industry, boasting a portfolio of thousands of properties across the UK. This fast-paced, large-scale organisation prides itself on its commitment to excellence and its customer-centric approach.

Description

  • Handling complaints related to property management and legal issues
  • Conducting research and providing advice on property/housing laws and regulations
  • Drafting letters effectively to complainants
  • Reviewing all documentation and evidence to autonomously come to a resolution for each individual claim
  • Dealing with dispute resolution
  • Working closely with the complaints team to ensure compliance with property industry standards
  • Providing administrative support to the department
  • Maintaining confidentiality and professionalism at all times

Profile

A successful Complaints Paralegal should have:

  • A degree in Law or a related field.
  • Proficient knowledge of property law.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and an analytical mind.
  • Ability to work independently and as part of a team.
  • High level of attention to detail.

Job Offer

  • An estimated daily salary range of £150 - £160.
  • A chance to work in a prestigious property company in London.
  • A supportive work environment that values teamwork and innovation.
  • Opportunities for professional development.
  • The satisfaction of helping resolve customer complaints and contributing to a better customer experience.

We encourage all candidates with the passion for property law and customer service to apply. Join our team and contribute to our commitment to excellence in the property industry.