Customer Representative Executive
3 months ago
As a Customer Representative Executive, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships. You will be the frontline representative, handling inquiries, resolving issues, and providing outstanding service to our customers.
**Responsibilities**:
- Provide assistance with inquiries, complaints, and product information
- Use phone etiquette to ensure professional and courteous communication with customers
- Enter customer data and update customer accounts accurately in the system
- Upsell products or services to customers when appropriate
- Communicate effectively with customers in English
- Analyze customer needs and provide appropriate solutions or recommendations
**Requirements**:
- Excellent phone etiquette and communication skills
- Proficiency in English, both written and verbal
- Strong data entry skills with attention to detail
- Ability to upsell products or services effectively
- Bilingual or multilingual skills, are a plus
**Job Types**: Full-time, Permanent
**Salary**: From £23,205.62 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- London (preferred)
Work Location: In person
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