Customer Representative

5 months ago


London, United Kingdom CSP (UK) Ltd Full time

We are seeking a proactive and detail-oriented Customer Representative to support our communications team. As a vital part of our organization, you will assist in executing communication strategies, maintaining brand consistency, and enhancing our public image.

**Responsibilities**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, requests, and complaints in a professional and timely manner
- Enter customer information and interactions accurately into the database
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize customer satisfaction and company revenue
- Maintain a high level of product knowledge to effectively address customer inquiries
- Follow established procedures for resolving customer issues and escalating when necessary
- Ensure customer satisfaction by actively listening to their concerns and providing appropriate solutions

**Requirements**:

- Excellent communication skills, both verbal and written
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with phone etiquette and professional communication standards
- Multilingual abilities are highly desirable

**Job Types**: Full-time, Permanent

**Salary**: From £23,877.58 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- London (preferred)

Work Location: In person



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