Information and Assessment Officer

3 months ago


London, United Kingdom TEMP A STOR LIMITED Full time

PURPOSE OF THE JOB:
Responsible to a Senior Practitioner within the locality neighbourhoods team, the post holder will work with Social Workers and Occupational Therapists to provide effective, customer focused, and fully accessible information and initial assessment for Hackney residents and their carers.

The post holder will provide a high standard of customer care through the provision of information, advice and assistance concerning council services and other services provided by statutory, independent and voluntary agencies to all callers. In doing so they will be responsible for recording customer contacts and carrying out initial conversations and in supporting residents to make connections with services.

A significant responsibility of the role will be carrying out non-complex social care assessments,using a strength based approach.

The post holders will act as Trusted Assessors providing simple equipment for older and disabled people to help them to maintain their independence. They will also be responsible for producing individually tailored plans for simple equipment, recommending and requisitioning Telecare and setting up social care support.

**Delivery**

1. Experience providing a customer service direct to the public, working to understand their needs sensitively and effectively, and providing information, resolving or re-directing queries on to other services as appropriate.

2. Carrying out strength based assessments for non-complex cases, identifying the outcomes that a person wishes to achieve and linking residents with support including community and voluntary sector resources.

3. Producing outcome focused care plans in partnership with service users and their circle of support.

4. Actively supporting and promoting Equal Opportunities and fair access to services.

**Knowledge of Adult Social Care**

1. Working knowledge of the Care Act and Mental Capacity Act and related legislation,

2. An understanding of Telecare and assistive technology and its impact on maximising independence.

3. Good understanding of the London multi-agency adult safeguarding policy.

4. Good understanding of the role of a Trusted Assessor.

5. Understanding of self assessment in adult social care.

6. Understanding of the needs and issues affecting people living in a diverse, inner-city community, and the impact this may have on communication, and the range of services available to support wellbeing and facilitate independence.

7. Good understanding of the legislation and Council policies covering data protection, information sharing and confidentiality.

**Technical skills**

1. Experience storing, retrieving and sharing confidential and private customer contact information in line with legislation and organisational policy and practice.

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: £18.00-£19.00 per hour

Schedule:

- Overtime

**Experience**:

- customer service: 5 years (required)
- Knowledge of Adult Social Care: 3 years (required)
- understanding of Telecare: 3 years (required)
- adult safeguarding policy: 5 years (required)

Work Location: One location

Reference ID: RQ927615



  • London, United Kingdom Fox Morris Group Full time

    **Information and Assessment Officer - Hackney Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Previous experience conducting assessments with Adult Social Care **Job Role**: - Post for access and duty - Acting as the first point of contact and reception service...


  • London, United Kingdom Novax Recruitment Full time

    **Information and Assessment Officer** **Hackney** **Contract** **£20 Per Hour** We are currently looking for a Information and Assessment Officer for a role in Hackney. The postholder will be responsible to a Senior Practitioner within the locality neighbourhoods team, the post holder will work with Social Workers and Occupational Therapists to provide...


  • London, United Kingdom GL Assessment Full time

    **Renaissance Global, we have a new exciting vacancy for Education Advisor!** **Company Description** Renaissance® is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths. Our software...

  • Assessment Officer

    3 months ago


    London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

    The post holder will be responsible for assessing patient’s eligibility for hospital transport as set by NHS England. - As a Transport Assessment Officer you will be expected to maintain a customer focused approach while responding to patient queries and assisting with all transport related queries. You are required to build a positive outcome for all our...

  • Assessment Officer

    2 months ago


    London, United Kingdom Capitva Learning Ltd Full time

    **Assessment Officer** - Are you driven by supporting others to achieve their career and education goals? In Captiva, we’re obsessed by it. - Are you looking for a new role that will stretch you intellectually, yet provide the time and flexibility for your professional growth? In Captiva, we insist on that space. - Would you like to join a team of...


  • London, United Kingdom Fox Morris Group Full time

    Advice & Assessment Officer - Camden Council We are looking for an **Advice & Assessment Officer **will be based at: Working as part of a busy team you will be supporting and assisting our most vulnerable residents for our Adult Social Care Teams through providing an individualised financial assessment and billing service to all Adult Social Care customers,...


  • London, United Kingdom ZR Recruits Ltd Full time

    As a Benefits Assessment Officer, you will play a crucial role in assisting with the administration and assessment of service users. **Responsibilities**: - Adult social care financial assessments - Gather financial details and expenditure - Dealing with queries in writing and over the ‘phone, liaising with several departments within the Local Authority...


  • London, United Kingdom SOAS University of London Full time

    **Job title**: Assessment Lead Officer **Department**: Registry **Contract type**: Permanent **Salary**:Grade 7 - £40,238.82 - £47,060.82 per annum inclusive of London Allowance **Location**: Bloomsbury, London - hybrid, work from home up to 2 days a week **Hours**: Full time - 35 hours per week SOAS University of London is the leading Higher Education...


  • London, United Kingdom Akton Recruitment Full time

    **Advice and Assessment Officer** **Camden** **£22.75 Per Hour I am recruiting for a local authority who is looking for someone to join the team supporting and assisting the councils most vulnerable residents for the Adult Social Care Teams through providing an individualised financial assessment and billing service to all Adult Social Care customers,...


  • London, United Kingdom Colbern Limited Full time

    827777-5096-2494 8.4 Benefits Assessment Officer Waltham Forest, Walthamstow Contract £18.50 per hour Our client is looking for an experienced Benefits Assessment Officer. Full time posts on the Adult Social Care Financial Assessment Team. The role includes carrying out adult social care financial assessments to ascertain how much someone can contribute...


  • London, United Kingdom Colbern Limited Full time

    828294-7686-23338 10.12 Suitability Assessment Officer Newham Contract £15.41 per hour Our client is looking for an experienced Suitability Assessment Officer. The main role of the post holder is to carry out suitability and affordability assessments in the Housing Needs Service to determine the suitability of accommodation provided to homeless...


  • London, United Kingdom Cambridge Education Group Full time

    We are looking for a new **Exams and Assessment Officer** (internally known as Curriculum Information Officer - Assessment) to join our **ONCAMPUS London Birkbeck centre**, part of Cambridge Education Group. This role is on a full-time, permanent basis with the location set in London, United Kingdom (ONCAMPUS London Birkbeck Centre). With proven working...

  • Assessment Officer

    2 months ago


    London, United Kingdom Brackenberry Full time

    We are working closely alongside a Local Authority in Tower Hamlets to assist with the appointment of a Assessment Officer, on a 1-year contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: £19.00 - £24.64 per hour Responsibilities: Provide applicants with targeted advice on the...


  • London, United Kingdom ResearchBods Full time

    **JOB PROFILE** **JOB TITLE**: Group Information Officer **DEPARTMENT**: STRAT7 Group Central Operations **LOCATION**: London (Hybrid) **REPORTS TO**: Group Information Security Manager & DPO **HOURS**: Full time, Mon-Fri: 9am 5.30pm **Overview of the role**: We are looking for a Group Information Officer for our STRAT7 Central Operations team. This is...

  • Assessment Officer

    3 months ago


    London, United Kingdom Applied Business Academy Full time

    **About Applied Business Academy** At Applied Business Academy, OUR SIMPLE MISSION is to help individuals LEARN & GROW. We want to ENGAGE, EDUCATE and EMPOWER our learners to achieve their career potential and demonstrate technical proficiency with integrity and professionalism. As an Assessment Officer, you will play a crucial role in ensuring the smooth...


  • London, United Kingdom Akton Recruitment Full time

    **Advice and Assessment Officer** **Camden** **£23/hr** **Start date: ASAP** AKTON Recruitment is working closely with the local authorities in the Camden area. 3 - 6 months contract. Working as part of a busy team you will be supporting and assisting our most vulnerable residents for our Adult Social Care Teams through providing an individualised...


  • London, United Kingdom universityoflondon Full time

    **The University of London** The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global. We are a national leader in the humanities, and we promote their value to society...

  • Assessment Officer

    3 months ago


    London, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 18-09-23 until 31-01-24 with a possible extension. **Skills** Relevant Housing Benefit Assessing Experience Organisational skills able to work to tight deadlines Proficient in Microsoft office programs Accurately assess entitlement to housing benefits and other forms of assistance including council tax support by maintaining an...


  • London, United Kingdom Synapri Full time

    Synapri are currently working with a leading sports broadcaster based out of SE London / Kent to recruit an Information Security Officer on a permanent, hybrid basis. As an Information Security Officer, you will contribute to the development, enhancement, and management of our client’s information security GRC function. You will lead the monitoring and...


  • North London, United Kingdom Colbern Limited Full time

    435569-2373-2493 NCD Advice and Assessment Officer Camden Contract £19.25 per hour Our client is looking for an experienced Advice and Assessment Officer. Working as part of a busy team you will be supporting and assisting our most vulnerable residents for our Adult Social Care Teams through providing an individualised financial assessment and billing...