Benefits Assessment Officer
3 months ago
As a Benefits Assessment Officer, you will play a crucial role in assisting with the administration and assessment of service users.
**Responsibilities**:
- Adult social care financial assessments
- Gather financial details and expenditure
- Dealing with queries in writing and over the ‘phone, liaising with several departments within the Local Authority and external agencies
- Data entry and maintenance of the employee benefit records
- Advising the service user what benefits they maybe entitled to and if a deferred payment arrangement applies.
- Scrutinising the Mosaic system for information entered by the Social Worker
- Adapt their day in order to deal with urgent / priority cases and take ‘phone calls.
- Often queries will involve several departments and liaison between all departments is needed.
**Experience**:
- Experience in carrying out adult social care financial assessments Or Housing Benefit officers with a broad experience of giving advice in Welfare Benefits.
- Experience in dealing with review requests, complaints and queries
- Good verbal and written communication skills.
- Experience in managing a caseload and prioritising cases
- Being able to adapt your day to deal with urgent / priority cases and queries.
- Experience in using Mosaic is preferred
Key Information
- Address - London Borough of Waltham Forest
- 36hrs per week / Monday-Friday
**Job Type**: Temporary contract
**Salary**: £18.50 per hour
Expected hours: 36 per week
Schedule:
- Monday to Friday
**Experience**:
- social care or housing benefit financial assessments: 1 year (required)
Work Location: In person
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