Customer Service/administration Officer

4 weeks ago


Manchester, United Kingdom The Better Health Generation Full time

**Position Title**: Participant Support Advisor

**Reports to**:Team Leader

**Division**: The Better Health Generation UK

**Working Hours**: Full time 37.5 hours 8:30am - 4:30pm

**Location**: Manchester Office, Bow Chambers, Tibb Lane, M2 4JF

**Role Classification**: Administrative

**Salary Banding**: £21,000 - £23,000

**Start Date**:1st August

Are you looking for a chance to contribute to a company that strives to make a positive difference in people’s lives? You may be just the person we need The Better Health Generation is a community of thought-leading health professionals bound together by purpose. We are experts in work-focussed health services, and give individuals and organisations access to high-quality, evidence-based and cost-effective health solutions that support performance, improve staff turnover and commitment and deliver tangible results.

We are a company with a reputation for excellence, and living our values of Quality, Results, Innovation and Integrity.

**About the role**

As a Participant Advisor, you will be our clients first point of call and responsible for:

- Taking initial details relating to enquiries and/or referrals and take the customer through our referrals process
- Generating quotes and following up on quote approvals.
- Communicating with support coordinators regarding matters of their referrals.
- Booking in appointments for our clinicians.
- Triaging complaints and escalating where necessary

**To be successful you will have**:

- Have previous admin experience required - (medical administrative background e.g. GP’s, dental, podiatry etc is highly desirable but not essential)
- Be a confident communicator, well-presented and able to hit the ground running
- Have experience in face to face and/or phone based customer service
- Possess excellent computer proficiency skills including experience working with Microsoft Office
- Have a passion for people, and an empathy to listen to their challenges and goals
- Have the ability to maintain excellent internal and external relationships
- Demonstrate a high attention to detail and have exceptional verbal and written communication skills

**Desirable skills**
- Experience using case management systems
- Demonstrated knowledge of appointment based finance systems
- Experience in a similar service environment

**What we offer**:

- Company contribution pension scheme
- Friendly and supportive team
- Career progression
- Induction training and ongoing support
- Competitive salaries
- Tenure and birthday bonus
- Annual leave and sickness benefits

If this sounds like you, please click apply

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Gym membership
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative: 2 years (required)

Work Location: In person

Reference ID: Administrator Manchester



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom The Better Health Generation Full time

    **Position Title**: Participant Support Advisor **Reports to**:Team Leader **Division**: The Better Health Generation UK **Working Hours**: Full time 37.5 hours 8:30am - 4:30pm **Location**: Manchester Office, Bow Chambers, Tibb Lane, M2 4JF **Role Classification**: Administrative **Salary Banding**: £21,000 - £23,000 **Start Date**:1st August Are...

  • Corporate Services

    5 days ago


    Manchester, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 294980**Salary**: - £20,126 - £23,182- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...

  • Corporate Services

    3 weeks ago


    Manchester, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 268242**Salary**: - £19,087 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time, Part-time**Number of jobs available**: - 5Contents Location About the job **Benefits**: Things you need to...


  • Manchester, United Kingdom Essential Personnel Full time

    **Customer Services Administrator** Our chemical company is recruiting an Customer services administrator to work at their site **near Manchester Airport.** In your role as **Customer Services Administrator **you will be customers receive their orders in a timely manner. **Duties Include**: - Taking incoming product orders - Generating and following up...


  • Manchester, United Kingdom Page-Hired Full time

    **Customer Service Administrator Manchester** - Work with high-profile clients in the sports industry. - Rare opportunity to be part of a specialised sector in Law. - Start as Customer Service Administrator see career growth into other areas of the business. - Join a supportive and friendly team. Are you passionate about sport and media law? Do you thrive...


  • Manchester, United Kingdom Office Angels Full time

    _**Customer Service**_ - **Monday-Friday**_ - **10am-4pm**_ - **£10.50 per hour**_ - **Openshaw**_ Office Angels require Customer Service Administrators for a temporary role based in Openshaw, a perfect role for someone to work close to home! You must have experience with phone calls and adding information onto a system. - Taking and making phone calls -...


  • Manchester, United Kingdom Griff Services Ltd Full time

    Griff Services Ltd is an electrical installation and Renewable Energy company based in Manchester, providing services throughout the UK, specialising in electrical engineering and renewable energy. Working mainly in and around the North West. Griff Services Ltd are currently searching for an office administrator / customer service representative to fuse our...


  • Manchester, United Kingdom HaslerRail AG Full time

    **Description**: HaslerRail AG continues the Swiss tradition of over 130 years in the field of railway technology. We are leaders in the development and manufacture of electro technical equipment for the railway industry. The name Hasler is synonymous worldwide with Swiss quality in the railway sector and is well anchored in it. Are you a a detail-oriented...


  • Manchester, United Kingdom Capita Full time

    **Salary: £22,500** **Permanent Contract** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 5pm.** **Location: Office based on Oxford Road, Manchester City Centre. Hybrid contract, both office and homeworking options available.** Our Operations Team require additional administrators to work within our Life and Pension division. The...


  • Manchester, United Kingdom Capita Full time

    **Salary: £22,500** **Permanent Contract** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 5pm.** **Location: Office based on Oxford Road, Manchester City Centre. Hybrid contract, both office and homeworking options available.** Our Operations Team require additional administrators to work within our Life and Pension division. The...


  • Manchester, United Kingdom Prestige Recruitment Group Full time

    Working as part of a large team we have a new role available working as a Customer Account Administrator, this position is on a long term basis and has the possibility of perm. To be successful in this customer service position, providing account administration and assistance with the customer journey from processing the order to processing the purchase...


  • Manchester, United Kingdom Prestige Recruitment Group Full time

    Working as part of a large team we have a new role available working as a Customer Account Administrator, this position is on a long term basis and has the possibility of perm. To be successful in this customer service position, providing account administration and assistance with the customer journey from processing the order to processing the purchase...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months...

  • Corporate Services

    1 month ago


    Manchester, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 275955**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...


  • Manchester, United Kingdom OCS Group Full time

    **About The Role**: Join Our Team: Customer Service Administrator At OCS Group UK Limited, we're on the lookout for a dedicated Customer Service Administrator to join our team at Trafford Bank House, Manchester. If you're passionate about providing outstanding customer service and thrive in a fast-paced environment, this role could be perfect for...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team require additional administrators to work within our Life and Pension division on a 12 month fixed-term basis. The role will include data inputting,...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team require additional administrators to work within our Life and Pension division on a 12 month fixed-term basis. The role will include data inputting,...


  • Manchester, United Kingdom Capita Full time

    **Salary: £21,255** **12 month FTC** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.** **Location: Office based on Oxford Road, Manchester City Centre.** Our Operations Team require additional administrators to work within our Life and Pension division on a 12 month fixed-term basis. The role will include data inputting,...