Customer Service/administration Officer

6 months ago


Manchester, United Kingdom The Better Health Generation Full time

**Position Title**: Participant Support Advisor

**Reports to**:Team Leader

**Division**: The Better Health Generation UK

**Working Hours**: Full time 37.5 hours 8:30am - 4:30pm

**Location**: Manchester Office, Bow Chambers, Tibb Lane, M2 4JF

**Role Classification**: Administrative

**Salary Banding**: £21,000 - £23,000

**Start Date**:1st August

Are you looking for a chance to contribute to a company that strives to make a positive difference in people’s lives? You may be just the person we need The Better Health Generation is a community of thought-leading health professionals bound together by purpose. We are experts in work-focussed health services, and give individuals and organisations access to high-quality, evidence-based and cost-effective health solutions that support performance, improve staff turnover and commitment and deliver tangible results.

We are a company with a reputation for excellence, and living our values of Quality, Results, Innovation and Integrity.

**About the role**

As a Participant Advisor, you will be our clients first point of call and responsible for:

- Taking initial details relating to enquiries and/or referrals and take the customer through our referrals process
- Generating quotes and following up on quote approvals.
- Communicating with support coordinators regarding matters of their referrals.
- Booking in appointments for our clinicians.
- Triaging complaints and escalating where necessary

**To be successful you will have**:

- Have previous admin experience required - (medical administrative background e.g. GP’s, dental, podiatry etc is highly desirable but not essential)
- Be a confident communicator, well-presented and able to hit the ground running
- Have experience in face to face and/or phone based customer service
- Possess excellent computer proficiency skills including experience working with Microsoft Office
- Have a passion for people, and an empathy to listen to their challenges and goals
- Have the ability to maintain excellent internal and external relationships
- Demonstrate a high attention to detail and have exceptional verbal and written communication skills

**Desirable skills**
- Experience using case management systems
- Demonstrated knowledge of appointment based finance systems
- Experience in a similar service environment

**What we offer**:

- Company contribution pension scheme
- Friendly and supportive team
- Career progression
- Induction training and ongoing support
- Competitive salaries
- Tenure and birthday bonus
- Annual leave and sickness benefits

If this sounds like you, please click apply

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Gym membership
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative: 2 years (required)

Work Location: In person

Reference ID: Administrator Manchester



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