Customer Service/administration Officer
6 months ago
**Position Title**: Participant Support Advisor
**Reports to**:Team Leader
**Division**: The Better Health Generation UK
**Working Hours**: Full time 37.5 hours 8:30am - 4:30pm
**Location**: Manchester Office, Bow Chambers, Tibb Lane, M2 4JF
**Role Classification**: Administrative
**Salary Banding**: £21,000 - £23,000
**Start Date**:1st August
Are you looking for a chance to contribute to a company that strives to make a positive difference in people’s lives? You may be just the person we need The Better Health Generation is a community of thought-leading health professionals bound together by purpose. We are experts in work-focussed health services, and give individuals and organisations access to high-quality, evidence-based and cost-effective health solutions that support performance, improve staff turnover and commitment and deliver tangible results.
We are a company with a reputation for excellence, and living our values of Quality, Results, Innovation and Integrity.
**About the role**
As a Participant Advisor, you will be our clients first point of call and responsible for:
- Taking initial details relating to enquiries and/or referrals and take the customer through our referrals process
- Generating quotes and following up on quote approvals.
- Communicating with support coordinators regarding matters of their referrals.
- Booking in appointments for our clinicians.
- Triaging complaints and escalating where necessary
**To be successful you will have**:
- Have previous admin experience required - (medical administrative background e.g. GP’s, dental, podiatry etc is highly desirable but not essential)
- Be a confident communicator, well-presented and able to hit the ground running
- Have experience in face to face and/or phone based customer service
- Possess excellent computer proficiency skills including experience working with Microsoft Office
- Have a passion for people, and an empathy to listen to their challenges and goals
- Have the ability to maintain excellent internal and external relationships
- Demonstrate a high attention to detail and have exceptional verbal and written communication skills
**Desirable skills**
- Experience using case management systems
- Demonstrated knowledge of appointment based finance systems
- Experience in a similar service environment
**What we offer**:
- Company contribution pension scheme
- Friendly and supportive team
- Career progression
- Induction training and ongoing support
- Competitive salaries
- Tenure and birthday bonus
- Annual leave and sickness benefits
If this sounds like you, please click apply
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
**Benefits**:
- Gym membership
- Health & wellbeing programme
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Administrative: 2 years (required)
Work Location: In person
Reference ID: Administrator Manchester
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