Customer Service Administrator

4 weeks ago

Manchester, United Kingdom Capita Full time

**Salary: £21,255**

**12 month FTC**

**Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.**

**Location: Office based on Oxford Road, Manchester City Centre.**

Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on an initial 12 months fixed-term basis.

This is a full-time role on a hybrid working model, that can work flexibly both from home and in our Manchester office once full training is complete.

The role will include data inputting, banking of cheques with reconciliation work of various bank accounts, issuing payments and handling enquiries and other administrative duties.

Most of the incoming work has daily regulatory deadlines so speed, accuracy, and time management is essential to the role.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

**What you will do**:

- Complete administration tasks within service standards
- Process customer correspondence in line with documented procedures
- Ensure customer records are accurately maintained
- Communicate effectively both verbally and in writing
- Achieve targets to maintain productivity, quality and contractual service level agreements
- Manage own workload effectively and prioritise accordingly to meet targets
- Accurately complete any quality/productivity documentation required
- Answer inbound calls from customers within service standards

**What we are looking for**:
**What we are looking for**:

- Previous experience in a customer service / administration/reconciliation role
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Excellent accuracy skills
- Ability to work as part of a team.
- The ability to use Microsoft Office Applications relevant to the role at the required level.

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated service

**Notes**

**What’s in it for you?**
- A competitive basic salary of £21,255
- 23 days holiday **(rising to 27)** with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you will do next**

**Equal Opportunities**

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: £21,255.00 per year

Work Location: In person

Expected start date: 21/08/2023

  • Customer Service Apprenticeship

    3 weeks ago

    Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Customer Service Administrator

    2 months ago

    Manchester, United Kingdom Page-Hired Full time

    **Customer Service Administrator Manchester** - Work with high-profile clients in the sports industry. - Rare opportunity to be part of a specialised sector in Law. - Start as Customer Service Administrator see career growth into other areas of the business. - Join a supportive and friendly team. Are you passionate about sport and media law? Do you thrive...

  • Customer Services Administrator

    4 days ago

    Manchester, United Kingdom Essential Personnel Full time

    **Customer Services Administrator** Our chemical company is recruiting an Customer services administrator to work at their site **near Manchester Airport.** In your role as **Customer Services Administrator **you will be customers receive their orders in a timely manner. **Duties Include**: - Taking incoming product orders - Generating and following up...

  • Customer Service Administrator

    4 weeks ago

    Manchester, United Kingdom Prestige Recruitment Group Full time

    Working as part of a large team we have a new role available working as a Customer Account Administrator, this position is on a long term basis and has the possibility of perm. To be successful in this customer service position, providing account administration and assistance with the customer journey from processing the order to processing the purchase...

  • Customer Service Administrator

    3 weeks ago

    Manchester, United Kingdom Prestige Recruitment Group Full time

    Working as part of a large team we have a new role available working as a Customer Account Administrator, this position is on a long term basis and has the possibility of perm. To be successful in this customer service position, providing account administration and assistance with the customer journey from processing the order to processing the purchase...

  • Customer Service Administrator

    2 months ago

    Manchester, United Kingdom Tagged Resources Full time

    An exciting opportunity has become available for a Customer Service Administrator to join a successful gift and home accessories company who have been established for over 100 years. The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and...

  • Customer Service Administrator

    4 days ago

    Manchester, United Kingdom Eligo Recruitment Ltd Full time

    Manchester, Greater Manchester£ £24000 per annum + pension, life assuranceCUSTOMER SERVICE ADMINISTRATORADMINISTRATORCUSTOMER SERVICESUPPORT ADMINISTRATORSALFORD QUAYSMANCHESTERI am seeking a well rounded Administrator for a lovely client of ours based in Salford Quays. Selfmotivated, proactive, enthusiastic, flexible The ability to work independently and...

  • Customer Service Administrator

    3 weeks ago

    Manchester, United Kingdom Pertemps Network Group Full time

    **Customer Service Administrator**: - V20111209**£14.47 Per Hour** - Full Time**Temporary** **Manchester, Greater Manchester** **Customer Service And Call Centre** **Job Description**: - Customer Service Administrator - Immediate Start 2 Month ongoing full time temporary assignment - South Manchester based Company - £14.47 per hour - 9am-4.30pm Monday...

  • Customer Service Administrator

    2 months ago

    Manchester, United Kingdom PropCall Full time

    **Company Overview**: PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7. **Overview**: Reporting to the Customer Service Coordinator, the Customer Service Administrator is responsible...

  • Customer Service Administrator

    1 week ago

    Manchester, United Kingdom Richard Haworth Ltd Full time

    Richard Haworth is a well-established business, trading since 1876 in the supply of fine têxtiles. We are the UK’s leading supplier of bed, bath, and table linen to the UK hospitality sector. We service establishments right through from luxury and boutique hotels to guest houses, Michelin star restaurants and holiday camps. If you have stayed in a...

  • Customer Service Administrator

    1 week ago

    Manchester, United Kingdom Rhode Island Coffee Full time

    Richard Haworth is a well-established business, trading since 1876 in the supply of fine têxtiles. We are the UK’s leading supplier of bed, bath, and table linen to the UK hospitality sector. We service establishments right through from luxury and boutique hotels to guest houses, Michelin star restaurants and holiday camps. If you have stayed in a...

  • Customer Service Administrator

    3 weeks ago

    Manchester, United Kingdom Pioneering People Full time

    **CUSTOMER SERVICE ADMINISTRATOR / MANCHESTER / HYBRID WORK / £21K & GREAT BENEFITS** Are you a Customer Service professional, looking for a rewarding new challenge where hard work truly is rewarded? Regular incentives, real career progression and an amazing environment are guaranteed! This could be the perfect place for you the thrive as Customer Service...

  • Customer Services Administrator

    5 days ago

    Manchester, United Kingdom Great Bear Full time

    **Company Description** Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions...

  • Customer Service Administrator

    6 days ago

    Manchester, United Kingdom DHL Full time

    Contract Type: Permanent (Full-Time) Shift patterns: Monday - Friday between 06:00 - 19:00 Location: Manchester - M32 0UT **Salary**: £22,000 - £24,100 DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Administrator to play a vital role providing administrative support to the management team and delivering...

  • Customer Service Administrator

    2 weeks ago

    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Permanent Customer Service Administrator role based in Wythenshawe, £22,000 **Your new company** This manufacturing business is seeking a customer service specialist to join their team in Wythenshawe. They are an excellent business with a great reputation and one that can offer good training and development. **Your new role** You will be responsible for...

  • Customer Service Administrator

    2 weeks ago

    Manchester, United Kingdom HaslerRail AG Full time

    **Description**: HaslerRail AG continues the Swiss tradition of over 130 years in the field of railway technology. We are leaders in the development and manufacture of electro technical equipment for the railway industry. The name Hasler is synonymous worldwide with Swiss quality in the railway sector and is well anchored in it. Are you a a detail-oriented...

  • Customer Service Administrator

    1 month ago

    Manchester, United Kingdom The Talent Crowd Full time

    Customer Service Administrator Immediate Start 2 Month ongoing full time temporary assignment  South Manchester based Company £14.47 per hour 9am-4.30pm Monday to Friday (35 hours a week) Looking for all Manchester based customer service candidates that are immediately available and can commit to a 2 month temporary assignment that will possibly go on...

  • Customer Service Administrator

    2 months ago

    Manchester, United Kingdom The Talent Crowd Full time

    Customer Service Administrator Immediate Start 2 Month ongoing full time temporary assignment South Manchester based Company£14.47 per hour9am-4.30pm Monday to Friday (35 hours a week) Looking for all Manchester based customer service candidates that are immediately available and can commit to a 2 month temporary assignment that will possibly go on longer....

  • Customer Service Administrator

    4 days ago

    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Permanent Customer Service Administrator role based in Wythenshawe, £22,000Your new companyThis manufacturing business is seeking a customer service specialist to join their team in Wythenshawe. They are an excellent business with a great reputation and one that can offer good training and development.Your new roleYou will be responsible for providing...

  • Customer Service Administrator

    3 weeks ago

    Manchester, United Kingdom Capita Full time

    **Salary: £22,500** **Permanent Contract** **Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 5pm.** **Location: Office based on Oxford Road, Manchester City Centre. Hybrid contract, both office and homeworking options available.** Our Operations Team require additional administrators to work within our Life and Pension division. The...