Customer Service Administrator

2 weeks ago


Manchester, United Kingdom PropCall Full time

**Company Overview**:
PropCall are a specialist call handling service for the property management industry. We provide telephone answering services for small and medium-sized enterprises in the property sector, handling calls on their behalf 24/7.

**Overview**:
Reporting to the Customer Service Coordinator, the Customer Service Administrator is responsible for handling inbound calls during the daytime operation. The Customer Service Administrator will be responsible for providing the highest-level of customer service, whilst ensuring each call is handled in a timely and effective manner.

**Key Responsibilities**:

- Handling inbound calls, tailoring each call to the needs of the individual client.
- Proactively processing each inbound call.
- Ensure all call notes are recorded accurately in a clear and informative manner.
- Present a professional company image on behalf of our clients.
- General customer service and administrative tasks.

**Preferred Skills & Education**:

- Experience within the customer service industry.
- Experience within the hospitality industry.

**Personality & Characteristics**:

- Excellent communication skills, both verbal and written.
- Customer focussed attitude.
- Good listening skills.
- Polite and friendly.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company events

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

Application deadline: 10/02/2023



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