Customer Services Administrator
2 weeks ago
**About The Role**:
Join Our Team: Customer Service Administrator
At OCS Group UK Limited, we're on the lookout for a dedicated Customer Service Administrator to join our team at Trafford Bank House, Manchester. If you're passionate about providing outstanding customer service and thrive in a fast-paced environment, this role could be perfect for you
**Key Responsibilities**:
Manage a high volume of customer service transactions via various communication methods, including telephony and web traffic
Maintain accurate records and ensure timely resolution of all queries
Collaborate with internal departments and external clients to deliver exceptional customer service
Prepare and analyze weekly/monthly client reports
Comply with health and safety policies and procedures
**Requirements**:
O level/GCSE or equivalent in English & Maths
NVQ in Customer Services (advantageous)
Proficiency in Microsoft Office/Excel
Proven track record in a customer service role
Experience in a call handling environment and time management
Knowledge of hard/soft services (advantageous)
**Personal Attributes**:
Customer-focused with excellent communication skills
High degree of accuracy and attention to detail
Ability to work under pressure and in a team environment
Flexible, can-do attitude with a commitment to achieving results
Strong problem-solving skills
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