Customer Service Administrator

2 weeks ago


Manchester, United Kingdom Eligo Recruitment Ltd Full time

**Manchester, Greater Manchester**
**£20000 - £24000 per annum + pension, life assurance**

**CUSTOMER SERVICE ADMINISTRATOR**

**ADMINISTRATOR**

**CUSTOMER SERVICE**

**SUPPORT ADMINISTRATOR**

**SALFORD QUAYS**

**MANCHESTER**

I am seeking a **well rounded Administrator** for a lovely client of ours based in **Salford Quays.**
- Self-motivated, proactive, enthusiastic, flexible
- The ability to work independently and a desire to learn.
- Excellent administration and computer skills
- Customer focused with the ability to resolve customer queries.
- Analytical in approach
- Exhibit a high degree of professionalism and resilience.
- Experience of Microsoft Excel and other appropriate packages
- Strong organisational skills
- High attention to detail and the ability to handle multiple priorities with a structured approach.

As my clients **Customer Service Adminitstrator** you will play an essential role in providing an effective and professional **service and support** to all of my client's Customers, **acting as a single point of contact providing excellent Customer Service & Administrative Support.**

**As my client's new Customer Service Administrator your day will involve the following**:

- Work closely with the National Account Managers to meet customer expectations.
- Attend meetings with key clients.
- Monitor Customer portals to ensure all job requests are raised.
- Providing clear communication to the customer to confirm their request has been actioned.
- Update client portals and helpdesks in line with specific account instructions
- Ensuring all calls are answered
- Review and respond to all customer enquiries
- Liaise with all internal teams to ensure effective response to customers and work completed within SLA
- Submission of customer reports where required.
- Escalate any potential risks to the business to your Customer Support Lead & your Customer Service Manager
- Cost & Close all jobs for invoicing in accordance with customer requirements
- Processing of orders to ensure all work is carried out and invoice created.
- Pricing and invoicing generation daily
- Chasing internal departments for required information to enable invoicing.

**What is on offer**:

- Basic salary of up £24,000 depending on experience
- Pension
- Life Assurance
- Your birthday off (paid)
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Long Service Award
- Development & Progression opportunities
- Onsite Parking
- Onsite Gym and excellent break out facilities



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