Customer Service Administrator
2 weeks ago
Mpeople Recruitment are currently seeking a Customer Service Administrator to join a market leading, thriving and rapidly growing manufacturing business based in Openshaw.
- Salary: £22,000 - £24,000 dependent on experience
- Location: Openshaw (M11)
- Hours of work: Monday & Tuesday 7:30 to 5:00, Wednesday & Thursday 8:30 to 5:00, Friday 8:30 to 3:00
As a Customer Service Administrator you duties will include:
- Answer/field incoming calls in a professional manner.
- Input orders accurately
- First point of contact for customers regarding their orders.
- Distribute incoming post/prepare out going post
- Greet visitors at reception and prepare boardroom for meeting
- Update customer schedules
- Enter new customers onto database as required ensuring that all relevant pre checks have been completed
- Resolve all customer queries. This could be copy invoices, proof of delivery, pricing queries etc. A log should be kept of copies sent.
- Maintain customer price files
- Replenish stationery stock when required
- Administration support (Scanning documents onto the server, filing, Archiving etc)
- Check Pyms invoice price and delivery quantities.
- Attend training and develop relevant knowledge and skills.
- Any other responsibility deemed reasonable by yourself and management.
Skills and Attributes required:
- Excellent organisation skills.
- Good communication and telephone skills.
- Ability to defuse confrontational situations.
- Must have knowledge in Outlook and particularly in Excel and Word.
- Must be professional at all times.
- Be trustworthy and treat information confidential.
- Diligent, Accurate and pro-active, team player.
- Ability to logically progress through a problem
- Ability to multitask
Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.
REF: BEJR
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: One location
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